Unjust seizure of deposits totaling 75000 INR due to impossible verification deadlines

This platform is doing scam. I will bring the things one by one:

1.They have not given me my withdrawal of 46730 and 19020. First they marked the withdrawal as completed but no funds were credited. When I asked them they asked my to submit my bank statement and phone app video multiple times. Then they simply gave me 2 UTR and said the payment is done ,please check with bank. I checked with the bank and they said no such transaction exists with the provided UTRS .I also gave them the bank response. And no they are telling they cannot do anything on this.

2.They are intentionally sending some small amount like 10rs INR in account and later it is been getting tagged to a cyber complaint and due to which the account is getting freezed

My user id is 23147644

My Account ID is < sent to the casino >.

It has now been more than 5 business days since I completed and submitted my video verification. However, I still have not received any clear update regarding the status of my verification or my pending withdrawals.

I have already waited for the timeframe provided by your support team. I kindly request that you urgently check my case with the specialized department and provide me with a clear and specific update.

Please confirm:

1. Has my video verification been successfully completed?

2. Is any additional information or action required from my side?

3. What is the current status of my pending withdrawals?

4. When can I expect the issue to be fully resolved?

I understand that verification may take time, but I would appreciate a definite update rather than being asked to wait indefinitely.

Please escalate my case if necessary and provide a clear response as soon as possible.

Deposit amount not credited even after sharing payment screenshot and bank statement and waited for 2days since deposit made, no mail response even after sending so many mails. No help from their class live chat service.whenever asked for the update they are giving new time frames. I am the one who made the deposit in their given upi id and I am the one who is giving proofs and statement everytime. No co operation from the side of Pinup casino.

I requested a withdrawal of 20k on 20/9/25 at around 5am. I waited but money did not come to my bank and then I contacted the chat support and per them they created a ticket TS-2184999. After some hours I contacted them again and this time they said my withdrawal was successful at 9.31am on 20/9/25. I checked with my bank but they didn't receive it. I visited my bank today and per them there is no such credit to my account of 20k on 20/9/25 and they asked me to contact the sender because sometimes once NEFT payment is failed, it will go back to sender. When I explained this to them they are coming up with same response that it's successful and not helping me. I'm attaching all docs like my bank statement from 20/9 to 25/9 and the payslip which they have provided. please help me to get my money.

Dear askgamblers team,

My pinup casino id is 48779267.

I have withdrawn 50000 and it's been more than 2 days now.

As per pinup policy withdrawal time period is 24 hours.

Upon connecting to their chat support, it's not even working and the withdrawal is still pending.

When I sent an email, the support mail replied to connect to chat support and it's not working.

Pinup always holds or blocks money intentionally in 1 out of 5 withdrawals.

They have done this before also and the issue was solved by askgamblers.

Kindly intervene.