Pin-up Casino - Restricting me from withdrawal and using ages to verify my account

Hello!
Yes, your account was previously verified, but now it has become necessary to undergo additional verification for security purposes. Please tell us, have you already sent specialists information from the history of the balance of crypto-wallets by which you deposited the balance?

I have sent everything you have asked for. Using more than a month to verify my account is absolutely not normal practice. When this crypto document will be approved I guess you will just ask for something new absurd yet again, just to use even more time. Never have I experienced service like this from a bookmaker. Nice to see that you are able to reply here pretty quickly, compared to your other departments.

Yes, we agree that waiting more than a month is frustrating, but this is done to ensure the security of your account. Our standard turnaround time is actually 30 days, but it can be slightly longer depending on how long it takes you to provide each of the documents. I can't say about other documents whether they will be requested or not, as these are determined by the relevant specialists as needed. But from my own experience, I can say that you have already provided quite a lot of different information (if we are talking about 5-6 different documents), then the final of the verification is already close. We are in control, so you can rest easy. If you have any questions, please write

Dear @simlin,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I would like the case to be kept open until Pinup has paid out my money. They are using a week to respond to every query so this can take time. They are also most likely going to keep asking for documents, expecting me to give up in the end..

We will also additionally confirm from our side when the procedure is completed. Verification is still in progress

Been waiting since 23.05 just for a reply on email now. Everything takes much more time than it actually needs.. Do you askgamblers think that is appropriate from the casinos part? To use a week to respond every time, and asking for one and one document at the time, instead of everything at once?

The fact is that 5 days - are working days. Weekends and holidays do not count towards this period. If you sent the last letter on May 23, then the specialists should respond within today

Got a response now. You are requesting me showing my name on my wallet. I responded to your request in 1 minute, but now I will probably have to wait for a week. Since you are accepting crypto deposits you should be well aware that there is not a name connected to a crypto wallet, and therefore your request is impossible to complete. Please AskGamblers, tell them that is an unreasonable request, when there is 0% chance for me to provide them with their requested document, since that document does not exist...

Thank you, I passed this information to our specialists. They will review the documents which were provided