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Pin-up Casino - Pinup not giving withdrawal of 2000

RESOLVED

Complaint Info

Disputed casino

Pin-up Casino

Amount

₹ 2000

Posted on October 7, 2022

I had made a withdrawal request on pin-up casino on 2/10/2022 6:46am of INR 2000 but today is 7/10/2022 till now they have not released my payout first they told me to wait 48 hrs but after the deadline of 48 hrs they told me to wait 72 hrs today the deadline of 72 hrs also crossed but now they are telling me that withdrawal shall be processed but they are neither telling me the time nor processing it they had raised a ticket for me TS-446971 and rest they are only delaying I am here because I don't know what to do now plz help me in getting back my funds.

Posted on October 7, 2022

Hello! As we can see, your task is still in progress. Please don't worry, everything is under control. Our specialists have now made a request to the payment system and are awaiting a response. As soon as we receive an answer, we will immediately notify you by mail, and also duplicate the information in this discussion

Posted on October 7, 2022

Sorry to say but this is the reply I am hearing since 5 days I just want to know how many more days u people need to process the payment

Posted on October 7, 2022

Unfortunately, we can’t tell you the exact date at the moment, as it depends on the speed of the payment system’s response, but we will do our best to ensure that this happens as quickly as possible

Posted on October 7, 2022

At least u can tell how many days are usually taken to sort such type of problems as this shall help me and many people who face this problem as the person who is suffering is not knowing that in how many days his problems shall get solved and other problem is that if we want to make other payout, it's also not possible as I can make one payout and after completion of that payout only we can request other payout also not able to cancel the request and proceed for higher payout or play with the money so at least I must know usually how many days are needed to solve such type of problems by ur so called payment system

Posted on October 8, 2022

More than 24 hrs have passed after deadline of 72 hrs yet no response

Posted on October 8, 2022

I am attaching a file in which they are giving the same answer as they were giving every time no specific answer plz help

Posted on October 8, 2022

We are very sorry that the solution of the situation takes a long time there.
Specialists of the financial department are waiting for a response from the payment system, unfortunately, without it, it is impossible to complete the consideration of the task.
We hope this issue will be resolved soon

Posted on October 9, 2022

One more day has passed still I haven't received my money so now 48+72+48 hrs have passed still no proper reply

Posted on October 9, 2022

At the moment, for your task, a request was resubmitted to the payment system and you need to wait for a response from them. We just need to wait a little, we hope for your understanding and a speedy resolution of the issue.

Posted on October 9, 2022

A request has been submitted is what I am listening since more than 72 hrs but no time limit is being provided