Pin-up Casino - Payment system issue

Greetings
It's sad that it takes so long to resolve the issue.
To complete the consideration of this request, the specialists of the financial department need to wait for a response from the payment system. Alas, we cannot influence the speed of its receipt. We hope that this situation will be resolved in the near future.
You will receive a response on the task to your email address

Hello Pinup Team,

When we deposit and play we trusted in Pinup as it's a registered firm and we play.

We have no idea that payment system is not part of pinup and its third party.

No Technical issue in payment system will take 12 plus days to fix.

I'm still waiting for my withdrawal money. And for now no reply from your payment system.

I was told by your one of pinup agent they are asking what happened this one transaction on priority basis. Still no response.

Can you please make sure u get this transferd asap.

Thanks

Greetings!

Indeed, your question is under consideration by the payment system. We are very sorry to have to keep you waiting so long, because we understand how valuable your trust is, especially when it comes to finances. At the same time, we cannot influence the speed of receiving a response in any way. For our part, we guarantee that as soon as we receive a response, we will immediately notify you about it. I hope the issue will be resolved as soon as possible and you will not be more upset!

Hello Pinup Team,

15days? is this how clients are treated with giving no proper update and making to wait.
Is this what we deserve trusting your company?

We played in your site because as per the update it says you are licensed company.
We have no relationship with your payment system.

It is your responsibility and job to make sure clients get their money when they request for withdrawal as promised.
Every Time we contact support, they create a New Ticket and say wait for 48 to 72 hours.
What is sole purpose of creating Ticket to resolve issue. Without resolving your support Team create another Ticket.

This is the third Ticket created for my withdrawal pending for 17000 INR.
Please make sure I get my money latest by Today.

Third Ticket number. TS - 454811.
Please dot make customers wait. 15days it i snow does it really make sense?

Thanks

Hello Pinup Team,

15days? is this how clients are treated with giving no proper update and making to wait.
Is this what we deserve trusting your company?

We played in your site because as per the update it says you are licensed company.
We have no relationship with your payment system.

It is your responsibility and job to make sure clients get their money when they request for withdrawal as promised.
Every Time we contact support, they create a New Ticket and say wait for 48 to 72 hours.
What is sole purpose of creating Ticket to resolve issue. Without resolving your support Team create another Ticket.

This is the third Ticket created for my withdrawal pending for 17000 INR.
Please make sure I get my money latest by Today.

Third Ticket number. TS - 454811.
Please don't make customers wait. 15days it is now does it really make sense??

Thanks

We understand your dissatisfaction.
But the solution of financial issues may go beyond the usual time frame, as there are factors that are not completely dependent on us.
Waiting is hard, but be patient a little more and the issue will be resolved, as soon as the specialists receive a response from the payment system, the task will be solved.

Hello Pinup Team,

I have been patient enough and listening to all your excuses and reasons and still waiting trusting I will get my withdrawal.

3 Tickets have been created and without resolving and your support Team not getting an answer from your so called payment system why they have to create 3 tickets . So you guys know what's the update and you are keeping clients in dark and making us wait.
If deposit can be immediate why noy withdrawal?

Serious on a note does it really need 16 days to solve withdrawal issue?
Just creating Ticket and asking us to wait what good is that gonna do.

What actions and steps you as licensed company has taken to solve this issue?
And why still we have to wait?

Cant You, Pinup casino on priority basis get this solved and gain trust?

Please, stop giving excuses and reasons and get this solved.


Thanks

o

Greetings!

We are really sorry that you are so upset. We would like to help you as soon as possible, but the best thing is not to make such a mistake. But, unfortunately, such situations do not depend on us, therefore, at the moment, all that we and you can do is wait for a response from the payment system on task TS-445827.

Regarding task TS - 454811, please provide a more readable screenshot of your payment. Unfortunately, with what you sent, the task cannot be considered.

Regarding your comment about withdrawal and deposit, we want to explain why there may be different terms for crediting money. The fact is that the deposit is a waste of your personal funds. A bank or an electronic wallet does not control whether you buy bread or replenish the casino - it's your money and your decision. But when you receive a withdrawal to your card, this is the receipt of third-party money, so such transactions undergo a longer verification process. That is why the terms for crediting withdrawals of funds differ from the terms for crediting deposits.
But in the same situation, an error also occurred during the enumeration, and we are now trying to solve it. Task TS-445827 has been sent to the payment system for the third time, we are "keeping our finger on the pulse", we are trying to get an answer. We do our best to help you.

If you have any questions, we will be happy to answer.

Hello Team,

Regarding task TS - 454811, please provide a more readable screenshot of your payment.

I have shared Email the one I received from Paytm which shows no transition for last month until date.

And along with that I have shared PDF bank statement of linked Bank account to Paytm . Not sure of what more you need to resolve this.

Please get this resolved. I am waiting for my withdrawal from 30th of September 2022 Noon.

Thanks

Greetings!
Thanks a lot! The information you provided has already been added to the task and transferred to specialists.
Please be advised, our Finance Department requested additional information from payment system. Our specialists are waiting for reply.
As soon as we receive an answer, we will immediately notify you by mail, and also duplicate the information in this discussion.