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Pin-up Casino - Not received deposit of €360

RESOLVED
Complaint Info
Disputed casino Pin-up Casino
Reason Amount not credited
Amount € 360
Posted on June 29, 2020

Hello Askgamblers,

I deposited 360 EUR on the 20th of June, and have still not received my money, it has now been 6 days. The deposit was done through Rapid Transfer via Skrill. During the deposit, I received two error messages. The first one stated that the payment process had timed out, and the second one stated that the payment was unable to be processed. However, the money was charged from my bank and I can see the payment under ''Recent activity'' on my Skrill account page. I have provided all the necessary proof requested by the casino, such as: screenshots of the error messages, screenshot of my online bank showing the money has been charged, screenshot of my skrill page showing the transaction. I have been contacting the livechat on the casino on a daily basis, but I keep receiving the same message each time, that they are awaiting response from their aggregator bank. This is very frustrating, and have never happened to me before. I want to know where my money is, how long they expect me to wait and how this issue will be resolved.

Please see the attached images.

I hope you will be able to assist me.

Posted on June 29, 2020

Hello, SNADDER!

It seems very strange, but your balance was topped up succesfully 2020-06-20 at 02:51:29 GMT +3 , please doublecheck your balance cause we see your deposit there with no problems. Maybe try to refresh your page with Ctrl F5 to renew the cache, if nothing helps - please write us here again, or to support manager.

Thank you!
With best regards,
Pin-up Team

AskGamblers
Posted on June 29, 2020

Dear @Snadder,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on June 29, 2020

Dear,

I can confirm that the money has been added to my balance now. However, the fact that Pin-Up says this was done on 2020-06-20 at 02:51:29 GMT +3 is a BLATANT lie. I have checked my balance every single day since the 20th of June, as well as contacted the livechat every single day. The balance must have been added right after I made this complaint.

Anyways, this can be closed now, thank you.

AskGamblers
Posted on June 29, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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