Pin-up Casino - Never-ending verification process because of business fleet

Hello!
Could you clarify please, are you owner of the number? If not - also clarify please, could you request necessary info from owner? Can it be able via approve from the Business fleet management?

Owner of the SIM/number is a company I work for. I am not authorized to see any info : contract, balance etc. So please decide it after 2 weeks:
1. Can i use this number as i preverified it and your chat agent said its Ok
OR
2, i must buy a private one.

Number 2 would be a big “surprise” for me.
I have never experienced this as a problem at any site through the internet…

Okay, we got that you are not authorized. Our rules (like any other licensed casino) have info about possibility additional verification - it is 6.7 paragraph. In your case the information has requested exactly as additional part of the verification
As for the situation - you indicated the number as your, not company's, and in this case you are responsible of access to the number. At the moment changing number in the profile is impossible - we need information about the actual number from the account. We just want to know that this number is actually your and only you have access to the number. It is necessary for the security of the account
The fact is that without any documents about the number we cannot finish the verification
So, clarify please which documents could you provide for proof as your legal access to the number? Could you request some documents from management of the company which you work in? Maybe your manager can provide the info as you need

Hello, I am very thankful now, because i dont need to wait long days/week just a for a simple response.

First of all you should check my chat history with your chat agent, when is asked my exclusively used mobile number would be good or not, especially if I'm not authorized to access any docs, because its a business fleet.
THE ANSWER WAS: "if you have access it, use it, no issue".
So you "indicated" that it's OK.

I registered with this number (as my only mobile number for long years) and you verified this number. So you "indicated" everything is OK. And this number would be good for here like at any other betting, poker or casino sites through the internet.

I think it's impossible to provide these documents for you since they are not exists.
I am the only one who using this number, you can send me million verification codes, you can call me any time. I will pass the test.

Please find a solution how I can prove me identity through additional thousand ways which you think it's necessary.

After an identity check, a verified mobile number, a verified address by an internet bill, a verified selfie with my idiot face and an opened pinup site and my id as per your request, you still communicate that you cannot continue my verification after almost a month time in additonal verification.

My only sin is that i was as lucky to make some profit on your site.
Please act like a trustful site who is not working on how not to pay a lucky guy...
The funny fact: without the limit maybe i would lost all my balance.... luck is rolling.

The fact is that the operator in the chat does not know the intricacies of the procedure due to security reasons and therefore he does not know what specialists can request. Correct information about what exactly you need to provide can be obtained only through the email and the operator informed you about this. On our website, your number was previously confirmed exclusively by SMS and such confirmation of the number does not apply to the additional verification procedure
As for confirmation by SMS or other interaction with a SIM card as a additional verification step - it is impossible. Because if such a SIM card falls into intruders, then they can carry out all such procedures with the same success, so any SMS confirmations or calls are excluded in such a verification of ownership the number. This has nothing to do with winnings, but is directly related to account security. This may be proof by the limitation of the amount of the bet, so that the intruders, if they suddenly got access to the account, could not spend the owner's money
Therefore, please provide the necessary documents or at least try to obtain them through your company's management. If the management refuses to receive such documents, then ask them to give an official answer on this matter - we will consider options for resolving this issue in this case
We hope for your understanding and thank you in advance

Hello,
So based on your reply: what chat support agent says it is maybe not the truth... it can trap someone else easily... not a good news for other users :(

"intruders" :
I am very happy that this neverending process is just for protecting my account against some kind of fictional intruders.
Limitations: if its to avoid intruders to bet away my balance then it is a bit strange that some bigger matches have a limit of 10-30€ moneyline some smaller league matches 0.29€. Please limit me to 0.00001 to every event to avoid intruders.
After all the verified docs you still afraid of that i'm not who I say, but I am an intruder?
Very strange that if Pin-up is so protective how comes that I could deposit 4(!!!) times without additional verified...ok ok i didnt win. So I need a reload.
Now I won -> add verif. . Yeah I know "instruders".

Documents from my company:
I have asked my manager:
We have a not written agreement that I can use company phone for private usage, but he said it's not an option that he provides any official paper for a gambling site.

BUT: I have an idea:

I can sign in the mobile service provider website. Where there is only 3 infos: mobile number - date/voice package and the name of the company i work for.
And i can verify with two different ways that I work for this company: I have a business card/name card with my name, phone number and the company name on it. Or I can send you a bank statement which contains a salary from this company...

Please write me if this is a good solution or not!

AND:
Please write me all the remaining needed docs/papers. Because i dont wanna wait till Christmas to finish this procedure.

Thanks!

Hello!
Yes, it is possible to go through this stage using a screenshot of information from the mobile provider's website and a bank statement, but we also want to ask you to request a simple document from your company stating that the you are connected to the corporate network. Could you please provide such info?

We also want to immediately comment on your last answer and the statements in it
Regarding the information in the chat about additional verification - each client who passes such a verification is requested an individual package of documents, depending on the need, and that is why operators cannot know in advance what will be needed - this info unavailablе them for security reasons. Therefore, the answer in the chat "if you have access to the number, then use it" is quite correct, and regarding the detailed information, the employees in the chat said that all instructions would be sent via email
Regarding the whole procedure of additional verification - it is carried out in addition to the usual verification for various reasons that may pose a danger to the account. It does not mean that specialists want to check you, as the owner, but, on the contrary, to check that the attackers do not have access to the account, so that after a successful check, open access to the full-fledged game and withdrawal of funds to the owner. If you are the owner, you can go through this procedure and withdraw your money

Regarding the request for all the remaining documents at once, unfortunately, we do not have information, since all documents are requested at the discretion of specialists if necessary. At the moment, it is impossible to determine whether something else will be needed or not. Our experts will let you know if need something else

We are waiting for your answer regarding the phone number and other information for its verification

Hello,

I will send you by e-mail the following documents:

-Printscreen of the mobile service provider's website: which containcs company name and my number connected to the company.
-Full recent bankstatement which contains my salary from the same company.
-A business card photo which contains my name, title, my number, and the same company number. So It proves that i connected to the company and my number too.
(you can check my LinkedIn acc to which is old enough and it shows I work for this company)

I think it must be enough proof that my number is connected to the company network especially in this case when no other docs is possible from my company as we discussed previously.

When i will pass your additonal verificiation i will apply for a job at NASA or FBI. I'm sure they will accept your verification for the job.

Thanks for the documents. Tell me, please, is there a date of validity on the business card which confirms that you are currently connected to the company's network?

My recent bank statement contains my recent salary from this company.
Business Card afaik doesnt come with a date on it…
I have sent the e-mail in the morning.