Pin-up Casino - Deposit of 4k not credited in account even after one and half month

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello! We have submitted a repeated request to the payment system regarding your question and are currently awaiting their response. We are doing everything possible to help you as soon as possible. As soon as we receive a response, we will write to you here and to your email.

Hi, I am attaching my bank account statement from 5th November 2024 to till yesterday for pin-up reference as well.

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello! Unfortunately we are still waiting for a response from the payment system, we ask you to be a little patient and wait for the ticket to be resolved. As soon as information appears, we will immediately inform you here.

Dear pinup,
I want to ask that how much time will you take to resolve this issue? It's almost one month and 20 days has passed but still I am waiting for resolution. This is the digitalization era and you are taking this much of time in this era. Not expectable. I have provided you statement, bank confirmation mail, Google pay confirmation so what you need now. Why are you not credit the deposit in my gaming account?
Please resolve issue asap.
Thanks & regards,
Gokul
Id-37577552

Dear askgamblers,
Please help me regarding this. See all the payment proofs. Gpay , my bank and my bank statement all are confirmed that the payment has successfully credited to beneficiary account.
Why pinup is doing this fraud. I can't believe pinup like a big casino can do this kind of things.
Please help me.
Rgds,
Gokul

Dear askgamblers,
Pinup said that their payment system did not receive this payment but they are not giving any proof of this and my bank( HDFC) and Google pay by which I made this payment both are saying that this payment has successfully settled with the beneficiary account. I am totally helpless now. Now I have to escalate this issue with the social media platform so that other people can avoid from this cheater pinup casino.
Thanks & Regards
Gokul

Hello!
We will try to get additional information from the provider, and as soon as we have something, we will write to you immediately.

Dear Pinup,

I want to inform you that my bank and Google pay both are saying that the payment has successfully settled to beneficiary account and you people are saying that you did not receive the payment so once again I requested for charge back if it will not resolve this time then I have to approach the banking ombudsman and then consumer court regarding this.

So request to you please resolve it at your end.

Rgds,

Gokul