Pin-up Casino - Deposit not credited and told to wait

Good afternoon!
We're sorry to hear that you're having trouble, we'll help you resolve your issue. Please tell me the number of the created task for your question or the ID of your account on our website.

Dear Pin-up Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Thank you! Since a task was created on your question, you need to wait for its solution. At the moment, the specialists have re-sent the request to the payment system, we are waiting for a response from them together with you. We hope for a speedy resolution of the issue and your understanding.

My ticket number is TS-364829. I wait from last 5 days why pinup casino harassed their customer i dont know. I sent my succesful deposit screenshot also please check UTR number and match with your bank data but u unnecessary wait me why?? I used UPI method the fastest method in payment. Fastest method take 5 days... All other gambling site work properly never this kind of issue happened with me. I never wait for 5 days on any other site. They gave only one reply payment system is not under company.

i listen that from 5 days that waiting reply from payment team. Your payment team not listen you. What the payment system you have. You should change your payment system why you harassed your customer.? You just harassed nothing else. I think customer satisfaction is top priority,. Most of complaints on net is on Pin up casino. You just make your name down nothing else. This is a competition era. If you not provided good services customers just switch to other site nothing else.

I'm sorry you had to wait. Unfortunately, such difficulties can arise in any company. The money didn't reach us. As a rule, they can hang on the side of the bank or the payment system. We submitted a request to the payment system. Now we are waiting for their response.
If it were within our power to resolve the issue, you would not have to wait.
I hope for your understanding.

6 days passed and you received no reply.. wow great working you have all the complaint mostly about your casino. You just harassed your customers you don't know how to work on customer satisfaction...

Good afternoon!
We understand your frustration, but our experts are actively working to resolve your issue. At the moment, you need to wait for a response from the payment system, sometimes it takes time. As soon as the specialists receive an answer from them, your issue will be resolved, you just need to wait. We hope to resolve the issue as soon as possible.

What your representative actually working. They just sitting and wark their seats relaxing. 6.5 days passed. In india UPI is fastest deposit method. And u still wait for reply wow..... Great working.... Not know how to treat ur customer and satisfied them

At the moment, your issue has already been resolved and the answer has been sent by e-mail.
Sorry it took longer than usual :(
You can also write to support on the site, it is available 24/7 :)

You tell lie my issue is not solved yet I did not received my money in pinup casino inr 4200. Why u said that my issue is resolved?

You just written lie for make your reputation but I did not received my money till in my Pinup casino... Why i said my issue is resolved??

All our payments are processed through the payment system. It doesn't matter what method the deposit was made. Money could hang at the payment system. They understand this issue. We are waiting for a response from them. I hope for your understanding.

I'm sorry, the answer was sent to the wrong complaint. Your issue has not yet been resolved and is under consideration, as I wrote above.

That's the issue you not respect your customer payments glitches. Reply of wrong complaint. You don't even know whom u replied just replied problem resolved. Am waiting from 10 days. 10 days are not a small time. No site taken as much time as u taken. Just sit and said same answer. You just check bank statement and match with my UTR no. I send screenshot also many times.

We respect our clients. We are also interested in a quick resolution of this issue. Alas, it is impossible to solve this issue at the snap of a finger. It takes a little of your patience.

You mean 10 days are passed that is little for you? Do you want years to solve this issue????

I read another complaints of another users. Most of them found their deposit after 34-40 days. That's the way u are working????

We understand that you are upset, but you need to wait, the specialists re-submitted the request to the payment system. You need to be patient. We hope for your understanding and a speedy resolution of the issue.

What do you mean? 11 days is less for wait? And don't call him specialist. Specialist is expert in their work. But the way you working not look like specialist.

Hello.

I'm sorry you had to wait so long for an answer.
We received a response from the payment system and sent it to your mail: "Greetings!

You have contacted Pin-Up technical support. Thank you for cooperation!
Unfortunately, your deposit was not credited - the operation has an unsuccessful final status. The funds should be refunded by your bank. The timings depend on your bank. Please contact your bank for further details. We recommend you to try make a deposit again."

I ask my bank and they siad money successful credit in merchant account i attached my statement from 13-6-2022 to 27-6-2022

Good afternoon!
You need to contact the bank to clarify the timing of the return of funds to your card. Since your payment was unsuccessful, and the funds must be returned.

I contact my bank and payment is successful. I send my bank statement also. U can check. I think u just harassed your customers nothing else.

Your ticket has been resolved, you should have received an email response. Unfortunately, your deposit was not credited - the operation has an unsuccessful final status. The funds should be refunded by your bank. The timings depend on your bank. Please contact your bank for further details.