On 4th February at 9.49 A.M IST I deposited 1500INR to pin-up account through Google Pay. Google pay and bank has confirmed that it has successfully transferred to merchant i.e, pinup. But amount is not credited to pinup account nor refunded. I have submitted the screenshot to them but still money is not credited to the pin-up account.
Complaint Info
Hello
Our specialists found out that this deposit was unsuccessful when credited
You can check the exact deadline for refunding payments in such cases with your bank from where you sent the money.
If the funds are not received within the time period regulated by the bank, then please write to us again and send us a card statement from the moment the deposit was made until the end of the regulated return period
It is also advisable to attach a screenshot of your conversation with bank specialists, asking them for information about the deadlines, so that it is clear what the standard return period is at your bank
It's already 6 days now. If you want screenshot or bank account statements I can provide you.
Please find the attachment
Hello
Please tell me, did you already clarify the return deadlines with your bank’s support?
I had a talk with Bank customer service representative they said it is successful at their end. But still they had taken a complaint for charge back. They didn't gave me any deadline.
Well, if the bank said that there will be no refund and everything is successful, then could you send us a screenshot of the correspondence with them (if you chatted) and also a bank statement from the moment the deposit was made to this day?
Dear @Dafy,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the correspondence with the bank has already been sent to the Pin-up Casino team accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to send the required paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.
Thanks for your cooperation.
Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
Pin-up Casino Complaints
- 67 of 67 resolved
- 1 day avg response
- 1 week avg complaint life
- 2,505 USD avg amount
-
Resolved
Pin-up Casino - Urgent Complaint Regarding Uncredited Deposit of INR 2000
₹2,000
Resolved
Pin-up Casino - Urgent Complaint Regarding Uncredited Deposit of INR 2000
I am writing to formally complain about the delay in crediting my account with a deposit I made on 22nd August 2024. I deposited INR 2000 to my Pin Up ...
-
Resolved
Pin-up Casino - Blocking money and no customer support
₹10,000
Resolved
Pin-up Casino - Blocking money and no customer support
Pinup casino is a scam nowadays. I have deposited 10000 which has been not credited , while contacting there customer support, no one is replying, ...
-
Resolved
Pin-up Casino - 48 hours and still no withdrawal issued
$900
Resolved
Pin-up Casino - 48 hours and still no withdrawal issued
I have contacted customer service and just keep getting told to wait, been 48 hours now and still nothing. Tried to get them to cancel and put the ...
-
Resolved
Pin-up Casino - Deposit amount not received
₹10,000
Resolved
Pin-up Casino - Deposit amount not received
I was deposited INR 10000 in pin-up casino on 23 May 2024. Transaction successfully completed from bank side but amount not credited my gaming account ...
Have trouble with Pin-up Casino?