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Pin-up Casino - Deposit amount not received

RESOLVED

Complaint Info

Disputed casino

Pin-up Casino

Amount

₹ 10000

Posted on July 15, 2024

I was deposited INR 10000 in pin-up casino on 23 May 2024. Transaction successfully completed from bank side but amount not credited my gaming account of pin-up casino site. I was raised complaint to customer support. Every time they just replied as finance department is checking and after 50 days said as payment unsuccessful. Kindly contact to bank. I was shared all proof of payment on transaction date. Now payment mediator and bank both says it's successfully completed. But pinup says not received. Complaint id from pinup: TS-1217250. How to solve issue now after bank and UPI app both says it's successfully completed?

Posted on July 16, 2024

Hello!
Please provide a card statement from the date of the transaction to the current date, as well as a screenshot of the correspondence with the bank confirming that the deposit was successful.

Posted on July 16, 2024

Kindly check attachment of bank statement and transaction screenshot.

Posted on July 17, 2024

Hello!
Please provide the chat on the technical support website or here on the forum with a more recent card statement from the moment the payment was made to the current date.

Posted on July 17, 2024

Hello Dear,
I was already submitted bank statement yesterday but still asking bank statement again and again. Please check attached bank statement with this reply.

AskGamblers
Posted on July 20, 2024

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on August 6, 2024

Dear all,

This complaint has been reopened as per Pin-up Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on August 6, 2024

Hello!

The specialists have sorted everything out and credited the deposit on 2024-08-05 at 16:07:14 GMT+3.
We apologize for any inconvenience caused.

Posted on August 6, 2024

Hello All,
Deposit amount successfully received in gaming account but this is not a satisfactory support given by pin-up casino. 75 days passed means a huge time taken to solved the issue. And the thing is pin-up casino was declared as transaction was failed and complaint closed. But after posting complaint in ASKGAMBLERS site then they focused on the issue and resolve it. It's really irritating situation facing in pinup casino.
I hope pinup will try to solve like this issues in given timeframe.

Thanks ASKGAMBLERS....

AskGamblers
Posted on August 6, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.