Pin-up Casino - Delay of verification and withdrawal

Hello!
The fact is that requests for additional verification are processed within 5 working days. Weekends and holidays are not included here. Please expect a response from the experts by the end of tomorrow. If you don't get an answer - be sure to let us know either in this discussion or via the chat on the site

Ok, i sent phone bill as proof of adress for additional vertification, i have already sent bank statement, thanks for getting back to me

Okay, thank you too for provided information :) Wait please for answer from our specialists

Hello you said i was going to get a reply by end of tomorrow on jan 3. No reply has been reveived, whats the status?

I sent an invoice from my mobile provider clearly stating my mobile provider and my number used on the casino, but now theyre asking for a contract with my mobile provider for some reason? I will now have to ask my mobile provider for this specific document as i cant find it on my loging on my provider...

Hello! Yes, in order to pass the additional verification procedure, such a document can also be requested in order to determine whether the number from the account belongs to you. Please tell me, do you have a prepaid form of service with the operator or a contract? Did you manage to request such a document?

I have no way of getting a contract type document with my mobile provider, i can only access invoices, i will attach a screenshot of a conversation i had with my mobile provider 'Ice Communications', in my invoices it clearly states my number and address and name, so i dont understand why a contract is needed....

Here is screenshot of conversation with ice comminucations

The fact is that the documents are requested at the discretion of specialists, depending on the necessary information, and I do not have access to it in order to answer exactly the question of why the contract is being requested. Probably some information was not enough in your invoices.
Okay, if it is not possible to receive, then in this case, write about it in a response letter to specialists and attach screenshots of all correspondence with your mobile provider

Yes i sent chat transcipt from mobile operator to support via email hopefully we can work something out.. thanks