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Pin-up Casino - Delay in my 15000 withdrawal

RESOLVED

Complaint Info

Disputed casino

Pin-up Casino

Amount

₹ 15000

Posted on January 14, 2023

I placed a withdrawal request of rs 15000 on 12 Jan 2023. After 48 hr. My withdrawal is not completed.

Why always the withdrawal time is longer than the standard time? I have also created a ticket regarding my withdrawal request which id is TS-530062. live chat never gives any exact reason behind that, he always says due to a heavy load or a finance department problem.

Please solve this as soon as possible.

Posted on January 16, 2023

Hello!
As we can see, the specified withdrawal has already been canceled by the payment system due to a difficulty that has arisen on their side. Our specialists have previously told you the reason for the possible delay in payment - this is a high load on the payment system or any other difficulties that have arisen with the system. They could not say anything else, since they did not observe other causes at that moment. We see that you have already created a new application, so please wait for the payment on it. Standard lead times can take up to 48 hours. If the payment is processed longer - write to the technical support chat so that specialists can create a task for the financial department, which will help solve the problem

AskGamblers
Posted on January 20, 2023

Dear @Rahulkumar,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.