Pin-up Casino - Account Blocked without any Reason, questioning affiliate fraud

Greetings!
As we can see, the account was blocked due to violations of the site rules.
On the screenshots that you provided above, you can see the answer of the chat operator that the reason for blocking is: "Affiliate fraud" .
According to the User Agreement clause 6.3: In case we discover any fraudulent transactions on your part the Company reserves the right to block your Account, cancel any payments made and revoke any winnings.
The account cannot be unlocked.

Dear Pin-up Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Good afternoon! We have sent an email with the requested information to the above email address.

Dear Askgamblers Team



I want to say that they not asked any Documents from me,Also there's no balance remaining in my Pinup Account.My Account was working and opened for the 5-6 days but when I again deposited 600 soon they blocked my account on that same day without mentioning the reason.When I asked the reason they told that It was Blocked by "Affiliate Fraud".Also they not explained what is affiliate fraud,I asked many times but they keeps on ignoring.I asked to resolve the issue in Discussion group of pinup there they keeps on ignoring my message.I told them that I have all the proof and Documents but they directly told me that not to open the account.Also they not explained well what the means of Affiliate Fraud.Also I never tried to withdraw any amount.Never taken any Bonus.Kindly help me in Unblocking of my Account.

Account Creation Date: 10/11/2022

Blocking Date: 14/11/2022

I haven't chat to Pinup because they directly blocked my account without any prior notice or providing any evidence of Fraud.

Thanks

Good afternoon, again! Our specialists have checked all the information again, your account has been unblocked. We apologize for the inconvenience caused and wish you a good game. We hope you will not have any more difficulties)

Dear Askgamblers Team
Due to your effort, Finally they have unblocked my Account without any issue.Thanks a lot for always helping such players who are facing difficulties with Casino.Now mark this complaint as "Resolved"

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.