This issue with Slotjoint is probably one of the worst violations of a permanent self-exclusion request I have ever seen. Several months ago, I asked them to permanently close account. No questions, just to permanently close the account. They obliged. Months later, just this week, I get a text message and then an email from them. Re-open your account today and get a $20 chip. Obviously, this lured me in and before I knew it I lost even more money to the casino.
Here is the attached dialogue:
Wed, 12/14/16 5:38 pm
Message:Permanently close account. Just close it permanently. Thanks,
Thank you for your email.
Your account is permanently closed as per your request.
After reflecting on this, I think it's just a disgusting maneuver a casino would employ and totally against what is listed on their website:
We are committed to responsible gaming. To encourage responsible gaming We have set up self-exclusion tools which can be used by You to limit Your losses on a daily, weekly or monthly basis. In addition to this, We include links to responsible gaming information. Gaming is at Your discretion and We will not be held liable for any losses incurred.
PERMANENTLY CLOSE ACCOUNT
All players have the ability to close their account permanently by contacting our online support. In addition, players can exclude themselves from play for any period of time they choose.
I did exactly this but it wasn't good enough for them. They lured me back in with a predatory tactic, and if my deposits aren't refunded I will be going to the CURACAO gambling commission as well. Do we have completely different ideas on what the term permanent means, because to me, it means it's irreversible. This isn't all the money in the world that was lost, only $75, but I believe in principals and they are wrong