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SlotJoint Casino - Violating Responsible Gaming Policies

RESOLVED
jfrdl Canada
posted on February 21, 2018.

This issue with Slotjoint is probably one of the worst violations of a permanent self-exclusion request I have ever seen. Several months ago, I asked them to permanently close account. No questions, just to permanently close the account. They obliged. Months later, just this week, I get a text message and then an email from them. Re-open your account today and get a $20 chip. Obviously, this lured me in and before I knew it I lost even more money to the casino.

Here is the attached dialogue:

Wed, 12/14/16 5:38 pm

Message:Permanently close account. Just close it permanently. Thanks,

Message:

Thank you for your email.

Your account is permanently closed as per your request.

Yours truly,

SlotJoint Support

After reflecting on this, I think it's just a disgusting maneuver a casino would employ and totally against what is listed on their website:

RESPONSIBLE GAMING
We are committed to responsible gaming. To encourage responsible gaming We have set up self-exclusion tools which can be used by You to limit Your losses on a daily, weekly or monthly basis. In addition to this, We include links to responsible gaming information. Gaming is at Your discretion and We will not be held liable for any losses incurred.

PERMANENTLY CLOSE ACCOUNT
All players have the ability to close their account permanently by contacting our online support. In addition, players can exclude themselves from play for any period of time they choose.

I did exactly this but it wasn't good enough for them. They lured me back in with a predatory tactic, and if my deposits aren't refunded I will be going to the CURACAO gambling commission as well. Do we have completely different ideas on what the term permanent means, because to me, it means it's irreversible. This isn't all the money in the world that was lost, only $75, but I believe in principals and they are wrong

posted on February 23, 2018.

Dear Jfrdl,

Thank you for bringing this to our attention.

I will check this with management and also AskGamblers and will provide an update once complete.

Thank you again for bringing this up and we wish you a great day.

Kind regards,

SlotJoint Casino

posted on February 26, 2018.

Hello jfrdl,

Thank you again for bringing forth your complaint.

It is a common occurrence for players to request to have their account closed and then reopened. That said, there is a distinction between accounts closed for non-problem gambling and problem gambling.

In situations involving problem gambling, we hold firm in that "permanent" means the account can never be reopened.

However, in your case there was no indication of problem gambling, so your case does not fall under our responsible gambling policies.
Furthermore, had you won while playing at SlotJoint you would had been paid. Therefore, you will not be refunded your $75 in deposits and your account will not be reopened under any circumstance.

We trust this is satisfactory for AskGamblers to close this case as resolved.

Kind Regards,

SlotJoint Casino

AskGamblers
posted on February 27, 2018.

Dear @jfrdl,

AskGamblers Complaints Team have been informed on behalf of SlotJoint Casino that mutual agreement has been achieved. Please confirm this statement.

Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

jfrdl Canada
posted on February 27, 2018.

Yes, this is resolved. Thank you Slotjoint and Askgamblers.

AskGamblers
posted on February 27, 2018.

Based on submitter's last post, AskGamblers Complaints Team considers this complaint as successfully resolved and the case is being officially closed.

We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.

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