Complaint #3 Wizebets Casino

I made a withdrawal on December 21

By pampatricio22

2 years ago

Good afternoon,

I made a withdrawal on December 21 (after my account was verified). Since that day, whenever I email the VIP manager, I'm told that it's being processed by the finance department. It's been more than 20 days now, and as I have a considerable amount to withdraw, I'm quite worried, because if the average is 20 days, it will take me more than 4 months to withdraw all the funds.

Do you think this delay is normal? I feel like I'm being stonewalled and I need your help.

Thank you very much

Disputed Casino Wizebets Casino

Reason Delayed payment

Amount €5000

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pampatricio22

2 years ago

Dear All

I agree with Casino Wizebets.

At the moment there's nothing to tell me that the next withdrawals won't go smoothly. Please categorise the complaint as resolved.

If there are any further developments, I will contact askgamblers.

Thank you again @askgamblers team for all the support.

Best regards

AskGamblers

• Support Team

2 years ago

Dear @pampatricio22,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Wizebets Casino

• Representative

2 years ago

Dear all,

The second withdrawal was successfully confirmed and paid out. All further payments will also be made following the Terms of our casino regulating financial transactions. At this point, there is no reason to consider this case problematic and unresolved.

If you have any more questions, we are always happy to help you.
Thank you for being so patient and we wish you an enjoyable day!

Best Regards,
Wizebets Casino

Wizebets Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $2,827

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Wizebets Casino Complaints

See all complaints for this casino

Withdrawal

Problems with Wizebets casino from the beginning. First with the bonus that was not added before I left a complaint with a bad review on your site. After that, I weighed the entire bonus and verified the account, but there is still no payment. They keep sending me one and the same answer to my payment inquiry. First, they delayed the verification for almost two weeks, and when they finally verified my account, they delayed the payment. I hope you will solve this problem of mine because they did not respond to any inconsistency until I threatened to turn to your site for help. The disputed payment amount is 200 euros. Sincerely, < username removed >

Resolved

€200