Complaint #693 Silver Oak Casino

Big win with no approval or payout after 23 days

By Hilary P.

3 years ago

Message on forum

Hello AskGamblers,

I was quite excited to win over $17,000 at the Silver Oak Casino. It was my first time playing there! I have been playing at the casino's sister sites for several months. Attached are screenshots of my 7 withdrawal requests (since you max out at $2500 per request).

There has been no approval or payout on any of these wins. I'm including screenshots of my conversation via chatbox with customer service (I did have this chat on Sunday October 16th.) I was told my case would be "escalated", but having heard this many times before, under similar circumstances at the related casinos, I know this means very little. Even though Ace Revenue Group has a multitude of casinos under its umbrella, they operate in a nearly identical fashion. That is why I decided to not wait any longer (patience seems to get one nowhere in this online casino world.), and file my complaint with AskGamblers.

As many have said before, there are zero delays in the casino taking our deposits, but invariably an unbearable wait and stress and unacceptable excuses to see your money when you are the one getting paid. Winning starts to feel not that much better than losing, under these irritating circumstances!

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $17412.35

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Hilary426

• Florida • 1 reviews

3 years ago

I am happy to report I received the final payment of 2412 (minus a $20 service fee) from my large Silver Oak Jackpot. Thanks so much AskGamblers and Tawni...and I would love to see all those service charges reversed if possible!! Most of my payments included service charges. I can produce proof of this through my bank statements, if necessary. Thanks again. I continue to play at Ace Revenue Group casinos because the games and action are top notch. Looking forward to smoother payouts (and I would feel extraordinarily lucky if that is how things roll!!)

Hilary426

• Florida • 1 reviews

3 years ago

I am happy to report that I received these three payments (with service fees on both transactions...just to keep the record straight), and look forward to my final payment from Silver Oak later in this week. When that occurs, I will be happy to close this case...we are almost there, and I am very happy how this has all worked out to date.

Silver Oak Casino

• Representative

3 years ago

Hi Hilary--

I generally have the service fee waived for players (whenever possible), however, one snuck by me and you were charged $20 (the payment from the 2nd). As a courtesy, I asked our Payments Manager to add $20 to your casino playing account.

There were two payments sent to our processor, last week:

11/9 Paid $2500 + no Service Fee for transaction #128059425
11/11 Paid $5000 + no Service Fee for transactions # 128226393 ($2,500.00), #128226392 ($2,500.00)

I would expect the funds will reach your account in the next day or two.

Also, it appears your final withdrawal has already been approved and should be sent off to our processor by Tuesday. Once I have those transaction details, I'll be back with another update.

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500