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Planet 7 Casino - Payout is so slow, no answer to bitcoin wallet address issue

RESOLVED
amleonetti United States
Posted on April 10, 2018.

I won over 3 and a half weeks ago.Since then I played down 2500.00 just waiting on my verirfication documents to go thru. That took almost 2 weeks (Counting weekends). Now I have to wait AGAIN for the payment, after waiting another 7 days for the approval. This is ridiculous. I dont understand how it doesn't take but 30 seconds to make a deposit but to get your money it takes a month? I also needed to be sure that they have my bitcoin address correct and no matter how many times I submit the request they dont respond. So how am I supposed to even know when I do get paid? Will they pretend they send it and say it went to a bitcoin address that doesn't exist seems how it takes 7 days to update a bitcoin wallet address? You would think that the quicker the payout the quicker the casino would get their money back. Or at least some because I wont deposit another dime until I know payouts are legit. Once I get my money I will be spending some of it with them. What is the hold up and why cant I get anyone to verify that they received an updated bitcoin address and that it is correct? Guess I am going to have to just have faith I will get my money.

AskGamblers
Posted on April 13, 2018.

AskGamblers Complaints Team have been informed that Planet 7 Casino representative will not be able to respond to ongoing complaints until Monday 16th of April, therefore the time frame is being extended with another 96 hours.

Posted on April 17, 2018.

Hi Alecia--

I'm very sorry for the difficulties you've experienced with this.

I've checked on your account and I see this was already paid to your wallet, prior to your posting your complaint: 4/8 Paid $1840 (0.264292) + $40 Service fees Bitcoin for transaction #99874781.

At present, there are no further withdrawals to be approved or paid.

I wish you all the best,

Tawni

amleonetti United States
Posted on April 17, 2018.

Yes, I did get this resolved very soon after I opened this complaint. I am sorry for opening one as Planet 7 did pay and they turned out to be very good about it.

I will continue to play at this casino! THANK YOU!

AskGamblers
Posted on April 17, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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