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Las Vegas USA Casino - Payout requests still pending after 22 days

UNRESOLVED
Complaint Info
Disputed casino Las Vegas USA Casino
Reason Delayed payment
Amount $ 30000
Capital33 United States Message
Posted on October 23, 2017

I have won 30k, well it was initially 45k, but since I did not hear back or see my payout requests begin to process I played it down to 30k. I did not use a bonus and the verification process was approved fairly quickly. It is now day 22 with no change to my requests. I was told by the finance team that they are experiencing payment delays due to their high volume of withdrawal requests. I do not mind receiving my winnings in installments, but to not even see one completed in that amount of time is absolutely ridiculous. They take your money freely without issues, but if you do happen to win, they give you the run around and will not give you a timeframe for when a payment will be processed. If they begin to pay me via direct deposit I will be happy to withdrawal my complaint. Thank you

AskGamblers
Posted on October 30, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Capital33 United States Message
Posted on October 31, 2017

Just thought I would give an update. The casino paid me my first installment the other day and sent me an email letting me know to expect my next installment in 10 days. It seems like that is too much time in between payouts. Should be at least a week at a time. Anyway, I would like to address that they did begin to start paying me my winnings, but would like to continue to provide comments until I am paid in full. Thank you

AskGamblers
Posted on November 8, 2017

Please let us know if there's any update regarding this case. Thank you.

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