Complaint #979
Planet 7 Casino
Payout one month out and waiting
8 years ago
I didn't want to do this as I'm a long time player with Planet 7 and have become accustomed to, although not happy with, the delayed payout periods. I'd had a win and requested my initial payout in Aug 2017. Each time I requested my payout (2-3 times) the bounced back into my casino account. This is one of the requests.
08/22/2017 01:45 PM Check Withdrawal Requested -$1,500.00
08/22/2017 09:30 AM Check Withdrawal Declined $1,500.00
Nothing was sent to me via email and it was via a chat rep. that told me Planet7 needed updated verification forms. Fine. Those were sent in. Again I requested the payout and it was finally approved on Sept 30, 2017. No idea what the large fees removed are for but at this point it's not relevant.
08/30/2017 07:19 AM Check Withdrawal Approved! -$1,303.00
I use direct deposit and assumed, like every other payout request, that my account would see a deposit in 7-14 business days. To date nothing. I've written reps. I've worked solely with in the past to rectify things, have sent a request to every department via email asking for the status and received one email back , to date, a few weeks ago that stated my payout had been approved and I should see it soon. We are now into Oct. and I'm still waiting.
Last week I received a postal letter asking to fill out a form to tell them why I'd slowed down in my deposits and suggestions as to what they could do better. I filled it out and explained the above in greater detail. At this time chat is down as it states they are upgrading so I can't get an answer via that venue,
At best...I've held back on my deposits until I receive my winnings. There is no excuse I can find in the lack of adequate processing.
08/22/2017 01:45 PM Check Withdrawal Requested -$1,500.00
08/22/2017 09:30 AM Check Withdrawal Declined $1,500.00
Nothing was sent to me via email and it was via a chat rep. that told me Planet7 needed updated verification forms. Fine. Those were sent in. Again I requested the payout and it was finally approved on Sept 30, 2017. No idea what the large fees removed are for but at this point it's not relevant.
08/30/2017 07:19 AM Check Withdrawal Approved! -$1,303.00
I use direct deposit and assumed, like every other payout request, that my account would see a deposit in 7-14 business days. To date nothing. I've written reps. I've worked solely with in the past to rectify things, have sent a request to every department via email asking for the status and received one email back , to date, a few weeks ago that stated my payout had been approved and I should see it soon. We are now into Oct. and I'm still waiting.
Last week I received a postal letter asking to fill out a form to tell them why I'd slowed down in my deposits and suggestions as to what they could do better. I filled it out and explained the above in greater detail. At this time chat is down as it states they are upgrading so I can't get an answer via that venue,
At best...I've held back on my deposits until I receive my winnings. There is no excuse I can find in the lack of adequate processing.
Planet 7 Casino Complaint Stats
Resolved
1468 / 1543
Avg. Amount
$3,548
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Planet 7 Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1415 out of 1487 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.
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