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Payout Delayed 100 USD


Hello, my Payout was confirmed at the 23th of December till now i didnt receive anything.My Emails to the Eskelation Center are not respond and when i use the chat always there is a excuse( meeting,working on it etc).Its just 100 USD but im sorry i never saw a slower payout. if i would work like this my boss had fired me already. Hope the payout still but its so hard to communicate with them or to get a result. Thats why im writing here now.
Disputed Casino Palace of Chance Casino
Amount $100

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
Yes today it was on my account finally. Problem solved!
User name
Hi stotheone,

I checked in on this and according to our records, the payment was made on Jan. 11th in the amount of $100 via Neteller.

For the record, our Escalations Manager could find no emails from you, which is why there was no response.

Please check your Neteller account and should you have any further issues, please let me know.

All the best,

Tawni

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500