Complaint #123
Palace of Chance Casino
Payment of 100$ is taking over a month
9 years ago
I made a 100$ withdrawal on the 4th of June as I got a promotional offer for free spins on Popiñata and managed to clear the wagering.
The withdrawal was approved on the 23rd of June (taking 20 days there..), and sent for processing(?). It's now the 14th of July, and the money is still not in my Neteller, even though well over a month has passed.
I enquired about the cashout from the live support, who proceeded to claim that I was not entitled to it as per their TC's, even though it had already been approved. Upon me, the customer, clarifying the TC's to the support agent the situation got resolved, and the agent told me that he'd contact the payment processor to have the money sent out to me. This occured on tuesday this week.
The picture I got after talking with this CS agent was that had I just simply told "Oh okay, I cant cash out", the I would have never seen the money while still being perfectly entitled to it as per their TC's. AFAIK I still feel like I might never see it.
Now, numeorus other establishments are perfectly capable of paying out cashouts to eWallets within a week, some even within hours. Yet with Palace of Chance this takes weeks, maybe months who knows, as they are unable to provide concise information regarding this.
This complaint will naturally be resolved upon me actually receiving the money.
The withdrawal was approved on the 23rd of June (taking 20 days there..), and sent for processing(?). It's now the 14th of July, and the money is still not in my Neteller, even though well over a month has passed.
I enquired about the cashout from the live support, who proceeded to claim that I was not entitled to it as per their TC's, even though it had already been approved. Upon me, the customer, clarifying the TC's to the support agent the situation got resolved, and the agent told me that he'd contact the payment processor to have the money sent out to me. This occured on tuesday this week.
The picture I got after talking with this CS agent was that had I just simply told "Oh okay, I cant cash out", the I would have never seen the money while still being perfectly entitled to it as per their TC's. AFAIK I still feel like I might never see it.
Now, numeorus other establishments are perfectly capable of paying out cashouts to eWallets within a week, some even within hours. Yet with Palace of Chance this takes weeks, maybe months who knows, as they are unable to provide concise information regarding this.
This complaint will naturally be resolved upon me actually receiving the money.
Palace of Chance Casino Complaint Stats
Resolved
215 / 232
Avg. Amount
$2,687
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Palace of Chance Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 204 out of 218 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.
Screenshot
