I made a withdrawal from Planet 7 casino for $1940 and it was approved by them on 3/21/2013. I have emailed them and contacted them to ask when I can expect to receive my payment and no one has gotten back to me. Please help.
Disputed casino | Planet 7 Casino | |
Reason | Delayed payment | |
Amount | $ 4670 |
Dear Player:
We will look into this matter and will get back to you soon
AceRevenue Team
I have received the check for $1940. However, I am still waiting on two more payments from them for $1730 and $1000.
Dear player
We are not at the office today. We will be responding accordingly tomorrow morning
Thanks
AceRevenue Team
I'm still waiting on a payment for $1730 and $1000. I would like to know when I can expect to receive these funds.
Dear Player:
A payment for $1730 has been processed on 4/11/2013 3:10:27 PM and you should be receiving it shortly.
The second payment for $1000 was approved on 4/11/2013 5:07:29 PM. Please keep in mind that as per casino rules "Your payment will be made within 10 to 14 business days after approval." http://www.planet7casino.com/faq.php
AceRevenue Team
Then I should receive the first payment by May 1st, is that correct? And what date should I expect to receive the 2nd payment by?
Dear Player
After sent the processor is taking more or less 2 weeks to provide the tracking number. We are unable to give an exact date but you should have the first tracking the first week of May.
Second payment that was approved on April 11th should be processed within 10 to 14 business days after approval as stated on the rules
Best Regards
AceRevenue Team
I will let you know once I receive payment. I hope it will be soon.
Dear Player:
The tracking for your $1730 payment is available since 4/19/2013 5:55:32 PM. Please contact the casino and request the tracking number from them.
Once we have information of your $1000 we will be contacting you back
AceRevenue Team
I did receive the payment for $1730. I will wait for your response about when I can expect the payment of $1000.
Dear Player:
Payment info should be available the first week of May.
AceRevenue Team
please let me know the exact date when you know. Thanks.
Dear Player
We will keep you updated once we receive a payment date from the Casino.
Regards
Cindy Greco
any update on when I can expect payment?
It is the first week of May, please advise when I can expect my payment.
Dear Player
Your payment info is available. Please contact any CS agent and request the tracking number.
Thanks
AceRevenue Team
Dear Player:
Please confirm if payment was received.
Thanks
AceRevenue Team
I received payment, thanks.
Dear AskGamblers:
Please close issue from P7 from this player and leave Silver Oak's opened.
Thanks
AceRevenue Team
Dear Askgamblers
Please disregard our previous comment. Player has been paid in full.
Thanks
AceRevenue Team

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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