Ag Awards

Planet 7 Casino - Payment delayed, maybe not even approved yet

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 925
Posted on December 12, 2016

Withdraw requests made on November 15th, total of around $925.00.

Still haven't heard anything, they claim 3 days for approval, and then 7 days for payment to be sent. Multiple emails to their support have not received any response (but the automatic reply boasts they will respond to you within 24 hours).

I'm actually somewhat concerned the payment hasn't even been approved - the last time I did a withdraw a while ago, they sent me an email saying that it was. But again, I've received nothing this time around - no communication whatsoever, getting concerned.

Posted on December 15, 2016

Dear @Godmatik,

Please let us know if there's some update on your issue.

Posted on December 15, 2016

Nope - still haven't heard a word from them yet ...

Posted on December 19, 2016

Hi Godmatik--

I'm very sorry for the delays and frustration you've experienced with this.

I've reviewed your account and I do see your payment was already sent to processing and I would expect to see your tracking later today or tomorrow.

As soon as your tracking comes through, I'll come back and update this thread.

All the best,


Posted on December 20, 2016

Haven't seen anything yet... will keep an eye out...

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