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Planet 7 Casino - Payments delay past stated time

RESOLVED
Czambran82 United States Message
Posted on 23 March 2018

I have been a loyal customer for almost two years.. I have had all document and paperwork verified already.. I have even received a payment from casino months back... I recently won using no rules bonus.. I had several deposits and out of them I was able to win on 5 separate occasions.. ranging from 106.00 to 950.00.. the first win was on 2/28.. and approved on 3/7... The other four wins were within a week and half of the first one... I live chatted with casino who stated that all the requested withdrawals we're approved...yet have not received a payment.. I have been checking every day and the only response I get is "we are working on it and gaurantee we will pay".. all attempts for a manager are always met with"in a meeting" or "none available".... The rep bekah Adams also informed me that I was no longer allowed no rules bonuses or even the "14 free spins" that are earned on every deposit.. I asked for the reason and all the responses came back "due to rule changes" .. no legit reason has ever been given to me.. I believe it stems from winning to often... I have tried at length to find out what's going on with my payments yet keep getting constant run around...

AskGamblers
Posted on 23 March 2018

Dear @Czambran82,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Czambran82 United States Message
Posted on 23 March 2018

The amounts in question are as follows :

1 - 106.00 with out a bonus attached ( 14 free spins win)
2 - 146.00 after bonus deduction
3 - 280.25 without bonus deduction
4 - 265.13 without bonus deduction
5 - 950.21 without bonus deduction

all transactions were requested through Bitcoin... Casino has updated and verified bit coin
wallet address..

Czambran82 United States Message
Posted on 23 March 2018

Edit : Amount 1 is 106.50
2 is 142.00

Total Amount : 1744.09 (total is a mix of amounts with and with out deposit bonus removed)

Czambran82 United States Message
Posted on 26 March 2018

Just wanted to post an update.. Early this morning i received the entire amount to my bitcoin account.. Thank you planet 7.. please close the account due to payment received.

AskGamblers
Posted on 26 March 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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