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Planet 7 Casino - Payment delay of 2 months

RESOLVED
Spacelucas United States
Posted on August 31, 2016.

Hello. After having approved my withdrawal almost two months ago, the casino still hasn't paid. Two months is a lot longer than what they state. I have contacted their CS several times and they only repeat that my check will come one day. If their payments take longer, it should be stated from the beginning when we decide to play.
Thank you for whatever can be done.
Lucas

AskGamblers
Posted on August 31, 2016.

Dear @Spacelucas,

Please make sure to update your complaint accordingly and clarify the amount of the disputed withdrawal request/s.

Thank you in advance for your cooperation.

AskGamblers
Posted on September 3, 2016.

Dear @Spacelucas,

Please let us know if there's some update on your issue.

Posted on September 5, 2016.

Hi Spacelucas--

I'm terribly sorry for the delays you've experienced with this.

I've looked at your account and I do see that your payment has gone off already. I'd expect to see your tracking Tuesday or Wednesday--I'll be sure to update this thread when tracking hits my desk.

All the best,

Tawni

Spacelucas United States
Posted on September 6, 2016.

Just to let you know that I have finally received my winnings from Planet 7.
Thank you for your help in this matter.

AskGamblers
Posted on September 6, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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