Complaint #165 Parimatch Casino

Withholding my payment

By MarinA95

4 years ago

Hi askgamblers team,

I'm hoping you'll be able to help get my account verified so I can make a withdrawal from my parimatch account.

On April 22, I deposited 1,100 using the e-transfer method and minutes later, I made my first ever bet and I won! I was excited and I ran to make a withdrawal. Unfortunately, I was unable to do so. I had already verified my account through email and text message. Ya

I contacted their customer service and they said I had to verify my account by sending a picture of my id and another picture of myself holding that ID. I did just that and it’s been a bit over 48 hours with no response. I may be jumping into conclusions here but by reading the other complaints posted here and realizing that they’ve almost identical, I’ve come here for help.

I have not broken any rules and I’m willing to provide any proof and/or documents necessary for this to be resolved in a timely manner.

Thank you.

Disputed Casino Parimatch Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

MarinA95

4 years ago

Yes I’m aware of the email you sent me.

What I’m trying to get across here is can you guys send proof of your accusations? For example, if I’m being accused of having several accounts, can you provide the several usernames that I apparently used or the IP address or anything to back up your claim?

Because there seems to be a reoccurring pattern here (similar complaints throughout this forum) which is to accuse without any actual proof in order to not pay any winnings.

Parimatch Casino

• Representative

4 years ago

Hello! The verification is not passed due to violation of rule 80.4, exactly about multi-accounting.
Full text of the rule:
The bookmaker company reserves the right to invalidate the concluded agreement (including bets placed before or after the event), to refuse to fulfill the obligations under such agreement (including refusal to pay the winnings) or to refund any bet placed, if:
It has been determined that
- One Client has several gaming accounts (multiple registration, multi-accounts), including under a new name. The Bookmaker's office does not recommend two or more Clients to bet from one IP address (one device, local network);
- one Client uses the data of other persons to register new gambling accounts, including their family members;
- bets are made by a group of Clients acting in collusion in order to bypass the restrictions established by the Bookmaker's company;
- The Client is suspected of using any software that automates the process of betting;
- uses the game account to play in arbitrage situations;
- does not use the game account for betting and other products offered by the Bookmaker's company;
- abuses the loyalty programs;

Parimatch Casino

• Representative

4 years ago

Hello!
Dear @MARINA95,
Unfortunately, your account was not verified because of a violation of company rules, which you were informed of in a letter.

We have provided additional information to AskGamblers administrators.

Parimatch Casino Complaint Stats

Resolved 261 / 340

Avg. Amount $2,446

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 162 out of 206 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Parimatch Missing 45000 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am writing to file a strong, official complaint against Parimatch regarding two transactions totaling 45,000 INR. These funds are marked as "Successful" in my casino profile history but have absolutely never arrived in my bank account.

Account Details:

Account Name: < full name removed >

Player ID: 849137502

Details of the Transactions:

Withdrawal 1: 26,000 INR (Processed on 25 August 2026, 02:18)

Withdrawal 2: 19,000 INR (Processed on 25 August 2026, 02:44)

Total Missing Money: 45,000 INR

Parimatch Raised Ticket IDs:

#137584996 and #137606574

I have been waiting for over a month now. My primary question to Parimatch is: Why does your system display a "Successful" status when the funds have not been credited to my bank account?

I have attached my official Punjab National Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#137584996 & #137606574) to demonstrate that I have already tried resolving this through their official support channel without success.

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 45,000 INR directly to my bank account.

Thank you for your urgent assistance.

94h left

₹45,000

Settling my bets in Parimatch

Hello Askgamblers! I placed bets in parimatch in April 2026 and now Parimatch still doesn’t want to settle my bets. I don’t know what is going on; please help me. They tell me that I have to wait for 3 years, which is not fair. I have been losing with them; they have eaten my money, and now it is my turn, but it seems like they don’t want to pay me.

95h left

Withdrawal of approximately 45 lakh still blocked after verification completed

I am submitting this complaint regarding my Parimatch account, where approximately **₹45,00,000 (₹45 lakh) remains blocked and I am still unable to withdraw my funds**.

I have been a VIP customer and long-time player on the platform. I have used Parimatch for several years and have made a significant number of transactions through the platform.

### Verification and documents

Parimatch placed my account/withdrawal under verification and requested various documents and transaction information. I fully cooperated with their requirements and repeatedly provided the requested documentation.

I submitted, among other things:

* Bank statements and transaction information
* Netwallet transaction records
* Netwallet transaction screen recordings
* Deposit/payment information
* Identity/verification documents
* A high-resolution selfie taken specifically as requested by Parimatch

I have also contacted Parimatch support repeatedly regarding this matter, with **more than 100 emails** sent in an attempt to resolve the issue.

### Current situation

The important point is that **the documentation/verification process has now been completed, but my withdrawal is still blocked.

Even after completing the verification requirements, I am unable to withdraw my available funds. I have not received a satisfactory explanation as to why the withdrawal restriction remains in place or when it will be removed.

I have repeatedly asked Parimatch to clarify:

1. Why is my withdrawal still blocked after verification has been completed?
2. Is there any remaining requirement from my side?
3. When will my withdrawal access be restored?
4. When will I be able to withdraw my available funds?

I have completed the requirements requested from my side and am now waiting for Parimatch to take the necessary action.

### Financial impact

This is a very significant amount for me. I have approximately **₹45 lakh currently inaccessible**, while my family is also facing financial pressure, including significant loan/EMI obligations and other important expenses.

I have also suffered approximately **₹25 lakh in losses while using the platform. I mention this only to provide the complete financial context of my long-term relationship with Parimatch.

Despite being a long-term VIP customer and fully cooperating with the verification process, I am still unable to access my funds.

### What I am requesting

I am requesting AskGamblers to assist in obtaining a clear response from Parimatch and helping resolve this matter.

Specifically, I request that Parimatch:

* Confirm in writing that my verification is completed.
* Explain why my withdrawal remains blocked.
* Confirm whether anything further is required from me.
* Remove the withdrawal restriction if there is no remaining verification requirement.
* Allow me to withdraw the funds available in my account.

I am prepared to provide **all supporting evidence** requested, including my correspondence with Parimatch, verification documents, bank/payment records, Netwallet transaction evidence, screenshots and screen recordings.

I have tried extensively to resolve this directly with Parimatch and have given them considerable time and cooperation. I am therefore seeking assistance through AskGamblers to obtain a clear resolution.

I hope Parimatch will review my case seriously and resolve the withdrawal issue without any further unnecessary delay.

73h left

₹4,500,000

Account locked under Rule 88 verification delay past the promised 5day timeframe

Dear AskGamblers Team,
I am filing this complaint against Parimatch due to an unjustified delay in processing my withdrawal and verifying my identity documents.
The Timeline:
September 15, 2026: I successfully created an account, fully completed the initial identity verification via Sumsub, deposited $21, and placed a bet.
Withdrawal Request: After my bet settled, I requested a withdrawal of my balance (now $22). Two hours later, Parimatch halted the transaction and requested "additional verification.
Secondary Verification: I immediately submitted all requested additional verification documents. Parimatch customer support explicitly stated that the review process would take up to 5 days.
Current Status: Today marks the 9th day since my submission. My funds remain locked, and the withdrawal is blocked.
The Issue with Support:
Every time I contact Parimatch support for an update, the representatives give me a generic, scripted reply stating that I am in "violation of Rule 88 of our Terms and Conditions."
Rule 88 simply states that Parimatch has the right to request additional verification at any time. It is not a rule that a player can "violate" simply by waiting for the casino to review documents. I have fully cooperated and provided everything asked of me.
Furthermore, I referred over 6 of my friends to the platform around the same time. Their funds and withdrawals have also been blocked under the exact same pretext. It appears our accounts have been flagged as a group, and the verification process is being deliberately stalled.
Despite all this their "rule" they still allowed Deposit but won't allow withdrawal, this just looks like abuse of power.
Requested Resolution:I request that Parimatch immediately reviews and approves my secondary verification documents, lifts the restrictions on my account, and releases my $22 withdrawal.
Thank you for your assistance in resolving this matter.

Rejected

asking for bank statement for Net Wallet transactions after verification

Betting id 581690669

Hello AskGamblers Team,

I am raising this complaint regarding my Parimatch account, which has been restricted since 5 September 2026 for additional verification.

I fully cooperated with Parimatch and submitted all the documents they requested under Ticket ID #131185338. I completed the additional verification successfully.

After submitting the required documents, Parimatch started asking for a bank statement for certain deposits made through Net Wallet.

They requested confirmation of the following transactions:

- 20/08/2026 – 15,950
- 21/08/2026 – 50,000
- 22/08/2026 – 100,000
- 25/08/2026 – 35,000
- 25/08/2026 – 205,000
- 25/08/2026 – 47,000
- 25/08/2026 – 25,000
- 27/08/2026 – 57,000
- 27/08/2026 – 100,000

These were Net Wallet transactions, not direct bank deposits to Parimatch.
I have a attached a screen recording of my Net Wallet transaction history showing the relevant transactions and sent to them

However, despite providing this evidence, Parimatch has kept my account under review for approximately one month and continues to give me the same response ,we need bank statement for net wallet transaction , today also customer support asked me same document, I have attached screenshot for your reference

They should have a basic commonsense and think , when transaction made from net wallet, how they'll reflect in bank statement

12h left

Account Verification Delay

My account was initially verified successfully. However, when I tried to make a withdrawal, the withdrawal was declined, and I was asked to provide some additional documents along with a screenshot of my deposit.

I submitted all the requested documents and information. I received an email stating that my account is currently under review, but it has been almost one month and I have not received any further update.

Please verify so I can avail all the services of parimatch.

81h left

$1,080

Account Blocked Verification Completed but No Resolution

My Parimatch account has been blocked and I am unable to access the withdrawal option. My account shows a balance of ₹7,867.25.

Parimatch support asked me to submit documents for verification. I submitted all the requested documents by email on 9 September 2026, including my selfie with my Aadhaar card and my bank/wallet statement.

It has now been 12 days, but I have not received a proper resolution or a clear explanation regarding the status of my account and verification.

I have fully cooperated with the verification process and provided the documents requested by Parimatch. I request assistance in obtaining a clear response from Parimatch regarding my blocked account and the balance shown in my account.

I can provide screenshots of the blocked account and my email correspondence as evidence.

Resolved

₹7,867

4000 UPI deposit not credited UTR 214836291476

Hello AskGamblers Team,

I would like to file a complaint against Parimatch regarding a UPI deposit of 4,000 that has not been credited to my Parimatch account from last 15 days

Transaction Details

Player ID: 558519067

Registered Email: <removed>

Deposit Amount: ₹4,000

Payment Method: UPI

Transaction Date: 4 September 2026

UTR Number: 214836291476

I made a deposit of 4,000 through UPI on 4 September 2026. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch account.

I have been waiting for the issue to be resolved, but the funds are still missing.

I request AskGamblers to assist me in resolving this issue and recovering my ₹4,000.

I kindly request Parimatch to investigate the transaction using the provided UTR number and either credit the amount to my gaming account or process a refund.

I am ready to provide the UPI payment receipt, bank statement, and any other supporting documents required to verify the transaction.

I hope this matter can be resolved as soon as possible.

Thank you for your assistance.

Regards,

Vikram

Rejected

₹4,000

Blocked Withdrawal Issue 13283 USDT

I am writing to file a complaint against Parimatch regarding an account restriction and a blocked withdrawal. My total balance is 13,283 USDT, and the issue was triggered when I requested a withdrawal of 812 USDT.

My account was placed under a 'Manual Security Review' pursuant to Clause 3.7 right after I requested the 812 USDT withdrawal. I have submitted all requested KYC documents, including my National ID and official Binance deposit/withdrawal receipts, all of which were confirmed as received by support agents.

Parimatch initially established a 5-business-day timeframe for the review, which officially expired on Thursday, September 17, 2026. However, as of today, my account verification remains incomplete, my withdrawal status remains 'In Progress' (and further withdrawals are disabled), and customer support offers only vague, open-ended responses instead of resolving the issue.

Since all requested documents have been provided and the official review period has elapsed, I request AskGamblers' assistance in expediting this review, lifting the restrictions on my account, and releasing my funds.

Unresolved

$13,283

I had withdrawn 4500 on 9 September 2026

User id: 933630188

I had withdrawal 4500 and its successful but still money not received its been 6 days still money not received im sending them mails still no proper update please help me to get my payment thanks

I had withdrawn 4500 on 9 September 2026

I had attached the screenshot

Thanks

Resolved

₹4,500