Casino Complaints

Urgent Withdrawal Not Credited to Bank Account Ticket 39725458


5 hours ago

I am writing to raise a serious concern regarding my ₹4,100 withdrawal, which was marked as successful on your platform but has still not been credited to my bank account.

Account Details:

User ID (UID): 550091379

Ticket ID: #39725458

Withdrawal Amount: ₹4,100

Transaction ID: 160178023

Ticket Status: Resolved

Despite providing the requested transaction details and bank statement, I have not received my withdrawal.

My complaint was marked as resolved 7 months ago, but the actual issue remains unresolved.

Disputed Casino Parimatch Casino
Amount ₹4100

Discussion

91 hours left for kanikasarkar1223 to respond.
User name
Dear Kanika S,

Kindly note that we are unable to investigate or process transaction-related queries concerning transactions that are more than six months old. This is because retrieving the relevant transaction records and obtaining the necessary information for an investigation becomes increasingly difficult over time, not only for us but also for the respective payment providers.

We sincerely apologise for any inconvenience this may cause and kindly ask for your understanding regarding this limitation.

Thank you for your cooperation.

Parimatch Casino Complaint Stats

Resolved 284 / 367
Avg. Amount $2,360
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 178 out of 225 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (256)

Parimatch Casino Complaints

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Deposit is not credited by parimatch

Dear AskGamblers Complaints Team sir/mam,

I am a player of parimatch casino from past more than 1 year

My registered Player ID is 523947990.


On 25 october 2026, I made a deposit of rs 100 inr from my bank account (Account Number: 8054551592). On the platform's transaction history, this transaction is marked as "Failed".

the reund has still not been credited to my bank account. I have been waiting for many days without receiving my money.


I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative haven't heard my voice and stated that in this case please provide us their upi id without xxx . But as per RBI guidelines neither my bank nor 3rd party bank Paytm disclose the upi id by stated that due to RBI policy we can provide you receiver upi id for security reasons. Hence I provide them my bank statement but they deliberately close the chat section.

To support my claim, I have attached the proof in complaint registered with it .

My official bank account statement covering the period from 25 october 2026 up to today, showing that 1000 inr goes to parimatch payment partner kanhiya has occurred.

I have already waited for several days. I strictly request that my pending deposit of rs 1000 INR be credited to my gaming account immediately.


I kindly request the AskGamblers team to intervene and help me get my funds released directly to my gaming account.


Thank you for your assistance.



Player ID: 523947990

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60h left
₹1,000