Complaint #761 Parimatch Casino

Withdrawal was marked as paid but payment not received to bank

By Shaik A.

4 months ago

I am writing regarding one of my pending withdrawal transactions of ₹20,000 initiated on 6 May 2026, which has still not been credited to my bank account.

After I reported this issue, my account manager created investigation tickets in multiple phases (five tickets per batch). During those investigations, your team identified errors and refunded three separate withdrawal transactions of ₹20,000 each back to my betting account after initially stating that those transactions were successful.

Now, only one withdrawal of ₹20,000 remains unresolved. Your team has informed me that this transaction is marked as "successful" and has asked me to verify my bank statement. However, despite repeatedly confirming that the amount has not been credited, no proper investigation has been carried out, and my request has been denied.

I would like to point out that in the earlier cases, the transactions were also initially marked as successful. Only after a detailed investigation did your team discover the errors and refund the amounts to my betting account. Therefore, simply relying on the transaction status is not sufficient, as previous investigations have already proven that the status can be incorrect.

I kindly request you to conduct the same level of detailed investigation for this remaining ₹20,000 withdrawal. If you are unable to provide valid proof that the funds were successfully credited to my bank account, please refund the pending amount of ₹20,000 back to my betting account without further delay.

My Player ID:< sent to the casino > and the Latch batch tickets are 112947967, 112948415, 112948673, 112948994, 112949340, 112949548

Disputed Casino Parimatch Casino

Reason Declined payment

Amount ₹20000

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions and that payments were made.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Parimatch Casino

• Representative

3 months ago

Greetings,

Please find the updates regarding your withdrawal tickets below:

-Ticket ID 112947967 – The withdrawal was successfully processed with UTR: INDBH06054236866.
-Ticket ID 112948415 – The withdrawal was successfully processed with UTR: INDBH06054236871.
-Ticket ID 112948673 – The withdrawal was successfully processed with UTR: INDBH06054236862.
-Ticket ID 112949548 – The withdrawal was successfully processed with UTR: 612632448406.
Ticket ID 112949340 - The withdrawal was successfully processed with UTR: JSFBH12703398150.

You may contact your bank and provide the corresponding UTR number so they can assist you in tracking each transaction.

Regarding Ticket ID 112948994, we regret to inform you that the transaction is too old to be verified. Unfortunately, as it falls outside the available verification period, we are no longer able to investigate or verify it from our side.

If you need any further assistance, please feel free to contact us.

azharshaik94

• India

4 months ago

Dear Parimatch Team,

I wish this gets resolved soon. Already delay by almost 2 months now. Pls push for quick resolution.

Parimatch Casino

• Representative

4 months ago

Greetings,

We sincerely apologize for the inconvenience you have experienced regarding the withdrawal transactions you are inquiring about.

Your cases remain under active review, as we coordinate with the relevant departments to gather all the necessary information. Our goal is to provide you with a complete and accurate updates and determine the appropriate resolutions based on the findings.

We truly appreciate the effort you have made in following up on this matter and your continued patience throughout the process. Please rest assured that your case remains a priority, and we will contact you as soon as we receive a conclusive update.

Thank you for your understanding and patience.

Parimatch Casino Complaint Stats

Resolved 286 / 370

Avg. Amount $2,342

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 179 out of 227 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Urgent Withdrawal Not Credited to Bank Account Ticket 39725458

I am writing to raise a serious concern regarding my ₹4,100 withdrawal, which was marked as successful on your platform but has still not been credited to my bank account.

Account Details:

User ID (UID): 550091379

Ticket ID: #39725458

Withdrawal Amount: ₹4,100

Transaction ID: 160178023

Ticket Status: Resolved

Despite providing the requested transaction details and bank statement, I have not received my withdrawal.

My complaint was marked as resolved 7 months ago, but the actual issue remains unresolved.

Unresolved

₹4,100

Deposit not received please check and verify

Dear Parimatch Support Team,

I am writing to report an issue regarding my deposit of ₹9,500. The payment was successfully completed through PhonePe, but the amount has not yet been credited to my Parimatch account.

Please find my transaction details below:

Parimatch ID: 449389704

- Deposit Amount: ₹9,500

- Payment Date: 24 October 2026

- Payment Time: 09:06 AM

- Payment Method: PhonePe (UPI)

- Transaction ID: T2610240906505829334089

- UTR Number: 105128013859

- Beneficiary Name: Rajmal Meena

Although the transaction status shows as successful in PhonePe, the deposit is still missing from my Parimatch account.

I have attached the payment screenshot as proof of the successful transaction.

I kindly request you to investigate this issue and credit the pending ₹9,500 to my Parimatch account as soon as possible.

Please look into this matter and provide me with an update at the earliest.

Thank you for your assistance and support.

Best regards,

Parimatch ID: 449389704

84h left

₹9,500

Withdrawal is blocked

My withdrawal was declined on October 17th, after which I was asked for further verification when I mailed them.

I have already provided them with the required details.

Now they are not replying to my mails from more than a week.

This is very unfair and predatory.

I have already provided the Aadhaar card and wallet statements; please look into this

85h left

$169

Still have not received my withdrawal money

I requested a withdrawal of 19,700 INR from my Parimatch account (ID: 153836383) on 7 September 2026 via Bank Transfer. Although the status inside the casino portal is marked as "Successful", the funds have not been credited to my bank account to this day, nearly 1 month later.

I have contacted Parimatch customer support multiple times through live chat, but have received no concrete solution.

They created support ticket 151308821, yet the status shows as successful in the system, while the money has still not arrived in my account.

I am providing my updated bank statement showing no incoming transfer for this amount (PDF Password: 9224000100034937). If withdrawals are not delivered on time, how can players trust the platform to play?

I request that the Parimatch team urgently investigate this matter and credit the money to my bank account immediately.

15h left

₹19,700

Withdrawl of 3000 IND not recieved

My name is ANKIT and currently I am facing issues in parimatch in withdrawals I have not faced issue in past but currently I am facing this problem i have not received my withdrawal amount in my bank account after withdrawal shown successfull in Parimatch i contact PARIMATCH customer service but they did not solved my problem yet they just create ticket on my issue I still not received my funds.

My game id related to withdrawal is. 523947990

And I am facing issue in one withdrawals 3,000. please solve my issue I want my amount.

I am attaching my pdf bank statement directly from my bank and other proofs..

Realetd ticket id 151809379

85h left

₹3,000

2 deposit and 1 withdrawal not received

Sir I made a withdrawal from my Parimatch account on 27 may 2026 but I did not received this withdrawal in my bank account so I contacted customer service and on 9 june 2026 customer service created a ticket on my issue but my issue not solved yet . I don't received my 18000 withdrawl amount yet in my bank account I provided bank statements multiple times .

And I made one deposit or 20000 on 8 june 2027 but I still didi not received this deposit in my PARIMATCH account I want to receive this deposit in my account.

And on 26 oct 2026 i made one more deposit of 5000 inr but still I did not received the deposit.

Ticket id realeated to withdrawl 107236379

20k deposit 114179389

5000 deposit ticket not created yet.

Parimatch id 921301332

I am attaching some proofs

12h left

₹43,000

Deposit is not credited by parimatch

Dear AskGamblers Complaints Team sir/mam,

I am a player of parimatch casino from past more than 1 year

My registered Player ID is 523947990.

On 25 october 2026, I made a deposit of rs 100 inr from my bank account (Account Number: 8054551592). On the platform's transaction history, this transaction is marked as "Failed".

the reund has still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative haven't heard my voice and stated that in this case please provide us their upi id without xxx . But as per RBI guidelines neither my bank nor 3rd party bank Paytm disclose the upi id by stated that due to RBI policy we can provide you receiver upi id for security reasons. Hence I provide them my bank statement but they deliberately close the chat section.

To support my claim, I have attached the proof in complaint registered with it .

My official bank account statement covering the period from 25 october 2026 up to today, showing that 1000 inr goes to parimatch payment partner kanhiya has occurred.

I have already waited for several days. I strictly request that my pending deposit of rs 1000 INR be credited to my gaming account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my gaming account.

Thank you for your assistance.

Player ID: 523947990

Resolved

₹1,000

Withdrawal not received for over a month

User ID: 401915938

Dear ask gamblers Team,

I would like to file a complaint against Parimatch regarding two withdrawals that have not been credited to my bank account.

Withdrawal Details:

1. ₹9,000 – 3 October 2026
2. ₹5,000 – 3 October 2026

Both withdrawals are showing as Successful in my Parimatch transaction history. However, I have not received either amount in my bank account.

It has now been more than a month, and the issue remains unresolved.

I have contacted Parimatch customer support multiple times and provided my bank statement for verification.

The cases were escalated to their relevant departments:

- ₹9,000 – Ticket #151485448
- ₹5,000 – Ticket #151492083

Bank Statement PDF Password: 9873000100073264

Despite these escalations, I have not received my money or a satisfactory resolution.

I request ask gamblers to investigate this matter and help me recover my missing withdrawals.

I can provide screenshots of my transaction history, support conversations, and bank statements as evidence.

Thank you for your assistance.

Resolved

₹14,000

Pending payment since 1 oct

My name is hrithik and currently I am facing issues in parimatch in withdrawals I have not faced issue in past but currently I am facing this problem inhave not received my withdrawal amount in my bank account after withdrawal shown successfull in Parimatch i contact PARIMATCH customer service but they did not solved my problem yet they just create ticket on my issue I still not received my funds

My game id related to withdrawal is. 745193457

And I am facing issue in three withdrawals 95600,10000,5000 please solve my issue I want my amount.

I am attaching my pdf bank statement directly from my bank and other proofs.

Pdf is password attached and password is 6410001500015920

Realetd ticket ids 150398845, 150403201, 150410612

Resolved

₹24,560

Withdrawal and deposit issue

I have not received my withdrawal amount of 5000 INR since 25 September sir please give me my withdrawal amount

My player ID is = 339539084

Ticket IDs are = 35037784, 150189019, and 106325759

I am attaching all the proofs here for a better solution and understanding regarding this matter

I am sharing my bank statement from the date of withdrawal to Today for a better solution.

Please give me my balance

Pdf PASS is = RAJUYADAV29082006

86h left

₹7,500