Complaint #139 Parimatch Casino

Withdrawal suspended as soon as I won a decent amount

By AshishChawla240

4 years ago

I started betting on this app and lost some money. I submitted all the required documents and got my account verified. I was able to withdraw funds as well. But when I won a decent amount, withdrawals were stopped for my account and I was asked for additional proof. This was the proof which I had already submitted but I obliged and sent them the documents again.

After that they said that my documents will be reviewed and after they get approved, the withdrawal will be resumed. It's been a month since the incident and they haven't approved my account yet.

On the internet I found out that this their usual technique. Whenever someone wins big they stop the withdrawal citing some issue and demand for additional proof. After you submit it, they keep stalling the request for some reason. In my case they are saying experts are reviewing it but in reality the documents they asked are generally approved within 2-3 minutes on their website so taking 1 month and still not approving them already seems fishy.

At the end I fear that Parimatch will suspend my account giving any stupid reason which I've heard stories of on the internet and all my money that I won will also be lost. If you can help out here I'd be eternally grateful.

I have lost all hope of recovering my money but I'm submitting this complaint with an iota of belief that maybe something miraculous happens and I get the money that I rightfully deserve.

Pinning my hopes on you guys, hopefully you can resolve this issue for me. Thanks in advance!

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Parimatch Casino

• Representative

4 years ago

Hello! Dear ASHISHCHAWLA240
As previously stated, Your betting account has not passed verification. The administration has decided to cancel your bets and return the deposit in accordance with №79.4 Company rules.

This paragraph of the rules states:

The betting company reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the start of the event), to refuse to fulfill obligations under such an agreement (including to refuse to pay any winnings), or to refund any bet placed, in if:

It was determined that:
- one client has several game accounts (multiple registrations, multi-accounting), including under a new full name. The betting network does not recommend two or more clients to place bets from one IP address (one device, local network);
- one client uses the data of other persons to register new game accounts, including his family members;
- bets are made by a group of clients acting in collusion in order to circumvent restrictions established by the Betting Network. ;
- the client is suspected of using any software that automates the process of setting bets;
- The game account is used to play in arbitration situations;
- a game account is not used to make bets and other products offered by the betting network;
- there is an abuse of loyalty programs.

We provided all the evidence to the AskGamblers team. This decision is final and we have nothing to add

AshishChawla240

4 years ago

Well @AskGamblers, did you receive the so called "proof" that @Parimatch team has sent to you ?

Parimatch Casino

• Representative

4 years ago

Hello! Dear Askgamblers.
Confirmations have been sent to your email

Parimatch Casino Complaint Stats

Resolved 275 / 357

Avg. Amount $2,420

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 171 out of 217 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Missing withdrawal tickets and unpaid withdrawals

Hello AskGamblers

I would like to file a complaint against Parimatch casino regarding three withdrawals totaling ₹31,000.

Player ID: 111484138

The three withdrawals are:

- ₹10,000 on 10 August 2026

- ₹15,000 on 11 August 2026

- ₹6,000 on 11 August 2026

In my Parimatch ticket section, only the ₹6,000 ticket is visible. The tickets for ₹10,000 and ₹15,000 are missing. Despite repeatedly requesting assistance from chat support, the issue remains unresolved.

The support agent provided two additional ticket numbers in chat but did not clarify which ticket corresponds to which withdrawal amount.

Furthermore, I have not received these withdrawal amounts in my bank account for a long time.

I am attaching my SBI bank statement up to the present date, along with screenshots of the withdrawal records and support conversation.

Support Ticket IDs:

- 146173788

- 146174840

- 146175008

SBI Bank Statement Password: 53553010179

I request that AskGamblers investigate this matter, help verify the withdrawal transactions, and assist me in obtaining a clear explanation and resolution from Parimatch.

Thank you for your assistance.

78h left

₹31,000

Withdrawal showing Successful but 21000 INR still missing from bank account

Dear AskGamblers Complaints Team

I am writing to submit a formal complaint regarding an unresolved withdrawal issue with Parimatch casino.

My registered Player ID is 831601004.

On 9 October 2026, I requested a bank transfer withdrawal of 21,000 INR to my registered bank account (Account Number: 65598100001592). On the platform's transaction history, this withdrawal is marked as "Successful".

However, the funds have still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative created a support ticket with ID: 145723104 and stated that the case had been escalated to their specialist team. Despite waiting, I have not received any concrete update, valid proof of payment, or the payout in my account.

To support my claim, I have attached the following evidence:

Screenshots showing my verified Parimatch account ID and profile.

Screenshot of the withdrawal transaction details and status marked as Successful (where transaction details are clearly visible).

Screenshot of the live chat interaction confirming Ticket ID 145723104.

My official Bank of Baroda account statement covering the period from 8 October 2026 up to today, showing that no credit of 21,000 INR has occurred.
Pdf Password= JATI95833

I have already waited for several days. I strictly request that my pending withdrawal of 21,000 INR be directly transferred and credited to my bank account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my bank account.

Thank you for your assistance.

Virenbhai Jatiya
Player ID: 831601004

Resolved

₹21,000

Deposit and withdrawal and vip manager issue

Betting id 125801144

I am level 19th vip player..I made a deposit of 20000, 10000 and 4500 deposit on 09/10/2026,they have not credited with it and it's been pending ,my vip manager said tickets were Raised

I made a withdrawal of 20000 INR on 05/10/2026 it's not credited, and withdrawal of 10934 requested on 07/10/2026 is not credited, my vip manager saying tickets were raised

Complaint Title: Parimatch VIP Manager Mishandled My USDT Deposit Evidence and Refused My Request for a Manager Change

Complaint:

I am a VIP player at Parimatch and have been dealing with my assigned VIP manager regarding my account, deposits, and bonus-related concerns. I am extremely dissatisfied with the way my concerns have been handled.

On 7 October 2026, I transferred approximately 1,510 USDT to the Parimatch USDT deposit address using the BSC/BEP-20 network. I have attached the Binance withdrawal confirmation showing the completed transaction, along with a screenshot of the corresponding Parimatch deposit address.

Instead of properly reviewing the evidence and helping me resolve my concern, my VIP manager disputed the nature of the screenshot and referred to a withdrawal of 1,515 USDT. The conversation became unnecessarily frustrating, and I had to repeatedly explain that I was not reporting a problem with receiving a withdrawal. I have provided the relevant screenshots so that the facts can be independently reviewed.

I also requested a change of VIP manager because I had lost confidence in the assistance being provided. My request was immediately declined, without what I consider an adequate explanation or a satisfactory review of my concerns.

Furthermore, despite my VIP status and my requests for bonus assistance, I was informed that no bonus could be provided and that I should try again after approximately 50–75 days. I have also experienced a significant financial loss of approximately ₹18 lakh in a single day, which has added to my frustration. I understand that bonuses may be subject to terms and eligibility, but I expect clear communication and professional treatment from the VIP support team.

Resolution requested:

1. A review of the deposit-related conversation and the transaction evidence by Parimatch's senior support team.
2. A review of my request to change my VIP manager and a written explanation of the decision.
3. A clear explanation of the bonus eligibility decision and the stated 50–75-day waiting period.
4. A review of whether my VIP account has received the support and treatment promised under the applicable VIP programme.

I would appreciate a fair, transparent response from Parimatch and a resolution based on the evidence rather than repeated dismissals of my concerns.

88h left

₹65,434

Deliberately blocked by withdrawal stating pending verification

I am not able to withdraw due to some untoward pending verification.

I had in the past done withdrawal 100 times but since Friday they said pending verification.

I wrote an email providing my details such as selfie and document. They do not check it and keep mentioning my withdrawal is absolutely fine.

I gave screenshots of error but they do not check and give standard copy paste answers.

65h left

₹50,207

Parimatch Self Exclusion and Permanent Account Closure

Dear AskGamblers Team,

I am writing to seek your assistance in permanently closing my Parimatch account.

I have contacted Parimatch customer support multiple times, requesting that my account be permanently closed. However, their support team has repeatedly directed me to email [email protected], which appears to be non-functional, as my emails keep bouncing back. I have attached screenshots of the email delivery failures for your reference.

Despite my repeated attempts, Parimatch has failed to address my request or provide a workable solution. This is becoming a serious concern for me, and I urgently need my account to be permanently closed and unsubscribed from all communications or offers that they have through the self Exclusion right that I have under responsible gambling

I would sincerely appreciate your intervention in helping me resolve this matter and ensuring that Parimatch takes the necessary action to permanently shut down my account. If permanent closure is not immediately possible, I request that my account be blocked and my access to the platform restricted without further delay.

My account details are provided below:

< personal information removed >

Parimatch ID: 185110353

I am happy to provide any additional information or documentation required to verify my identity and facilitate the closure of my account.

Parimatch Team: I request that you treat this matter as urgent and help ensure that my account is permanently closed at the earliest and unsubscribe me from all communicatios. Anyways i have zero balance at the moment

Thank you for your time and assistance. I look forward to your response.

Kind regards,

< full name removed >

89h left

Failed to credit ₹3,140 withdrawal within the stated 24-hour timeframe

Player ID: 222037837

I am filing this complaint against Parimatch regarding an unresolved withdrawal of ₹3,140 that has not been credited to my bank account within the stated withdrawal processing timeframe of 24 hours.

According to my Parimatch transaction history, I initiated the withdrawal on 8 October 2026 at 14:12. The transaction is still showing as “In processing,” and the funds have not been credited to my bank account.

Withdrawal details:

* Withdrawal amount: ₹3,140 INR

* Withdrawal date and time: 8 October 2026, 14:12

* Transaction ID: 700000…9553 (partially displayed in the screenshot)

* Withdrawal method: Bank Transfer

* Bank account reference displayed: 8242857891

* Current status: In processing

Parimatch states that the normal withdrawal processing timeframe is 24 hours. I expect the operator to adhere to its stated timeframe or provide a clear, evidence-based explanation for the delay. Keeping a withdrawal pending without crediting the funds or providing a satisfactory explanation is unacceptable.

I request AskGamblers to review this case and assist me in obtaining a resolution from Parimatch. I want the operator to investigate the transaction immediately, confirm the exact status of my withdrawal, and release the full ₹3,140 to my bank account without further unnecessary delay.

If the payment has already been processed, I request the operator to provide the transaction reference or other verifiable payment confirmation so that I can trace it with my bank.

I am attaching a screenshot of the withdrawal status as supporting evidence. I expect a clear response and a definite resolution rather than generic instructions to wait.

Desired resolution: Credit the pending ₹3,140 withdrawal to my bank account and provide confirmation of the completed payment.

Resolved

₹3,140

Deposit no reflecting till now

I deposited ₹2,000 on 15 September 2026, but the amount has still not been credited to my account.

It has been 24 days, and I am extremely disappointed with this delay.

Please investigate this transaction urgently and provide a clear status update along with a confirmed resolution timeline.

I do not want another generic response asking me to wait. If the deposit has failed, please initiate the refund immediately. I expect a proper resolution to this issue without any further delay.

User number 822723405

Rejected

₹2,000

100000 INR deposit not credited

I have deposited 100000 at 3 oct it debited from my phone pay, and payment not made in parimatch it's shows decline.

I have contacted same time they told will get money with in 3 days.

Still didn't get the money to my account or Parimatch account.

My game ID: 560913484.

I have faced the same issue previously, please solve it

Resolved

₹100,000

Systematic withdrawal delays and forced cancellations by Parimatch

I am filing this formal complaint against Parimatch regarding systematic and predatory withdrawal rejections.

Over a period of time, multiple withdrawal requests submitted from my account were kept pending for hours and then repeatedly declined or canceled without any valid explanation. This deliberate delay tactic forces funds back into the wallet and creates immense pressure to re-wager.

I have completely stopped playing on this account to maintain zero account activity. I have attached screenshots of various canceled/declined withdrawal requests as proof.

I request AskGamblers to intervene, investigate these unfair practices, and assist in resolving this matter.

Player ID: 723836950

Registered Email: < email removed >

Resolved

₹16,400

3500 deposit declined on Parimatch ID 831601004

Hi team,

I need help regarding a deposit issue on Parimatch.

On October 2 at 10:10 AM, I deposited ₹3,500 using PhonePe. The payment was successful on my end, but Parimatch marked it as "Declined".

I’ve been trying to get support on the website, but no live agents are available.

Details:
User ID: 831601004
Amount: ₹3,500
PhonePe Txn ID: T2610021010169774569258
Bank UTR: 841365696541

I've attached the PhonePe receipt and Parimatch screenshots. Please help credit this amount to my account.

Resolved

₹3,500