Complaint #454 Parimatch Casino

Withdrawal pending over 2 months

By Eagle46

1 year ago

Hi,

I'm trying to withdraw money from 15th Feb 2025. First, they disabled all withdrawal methods for days, then only enabled IMPS, so I made a withdrawal on 25th-Feb-2025 at 21:07 (India Time),

Then, after 24 hours, it was shown that withdrawal was approved, and I thought I'd get money soon.. But after 3 days, I contacted live chat because the money had not been received,. They said to wait for 5 working days. I keep asking them and waited almost 10 days, and contactedthem again and again, and provided proofs and bank statement, so they raised a ticket ID #779181,

From that day no proper response from the chat team after opening the chat, sending greeting messages and disappearing for hours, and coming back after hours, and closing the chat if anyone replies.

Always telling that "our specialized team is working on it" and closing the chat directly, this is the response we always get.

On 20th- April - 2025 Casino send my money back into my casino account so iam now again trying to withdraw money but there is only "Bank Transfer" option is showing so, iam trying to withdraw money using bank transfer method ( wich i already used before also successfully got withdrawal and deposits) but they are rejecting the transaction instantly, In the reason section mention please contact support. And blocking my withdrawal section.

I contacted them many times, but they are telling me, "We are facing issues with withdrawing our experts, are working on it, it will be solved soon". And also enable the withdrawal section.... I tried many times to withdraw but keep rejecting the transaction and blocking again when I contacted to unblock the withdrawal... This is happening continuously.

For depositing at the casino, don't have any problem and have many methods working perfectly. I did deposit in these days also, but when I withdraw, they are showing only 1 or 2 options, which are rejected...

Sometimes the support team will guide make a deposit and withdrawal with the same method... but for withdrawal, only showing Bank transfer option, but for deposit, there is no Bank Transfer option, so what should I have to do?I don't understand...

It's almost over 2 months since my money got stuck in this casino, but no proper response, no proper status, no proper time frames, chat and mail service is irresponsible always.....

I am going through mental distress and financial crises, and health issues, with thinking of this issue...

I am requesting you and hope much to help me to get my money as soon as possible, please.

And at least enable the Astropay withdrawal method to get my withdrawal, which I have frequently used many times before.

Regards

Ilyas

Parimatch player ID: 905291042

Email: <removed>

Disputed Casino Parimatch Casino

Reason Declined payment

Amount ₹30000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @Eagle46,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

1 year ago

Dear AskGamblers Team,
The complaint has been successfully resolved. We are attaching the evidence in the form of a screenshot.

Best regards,
Parimatch Support Team

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Parimatch Casino Complaint Stats

Resolved 261 / 340

Avg. Amount $2,446

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 162 out of 206 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Official Complaint Uncredited 28000 Withdrawal Marked Successful Player ID 111857424

Dear AskGamblers Team,

I am submitting an official dispute regarding an unresolved withdrawal issue with Parimatch. A withdrawal request of 28,000 INR is clearly marked as "Successful" on my casino profile history, yet the funds have absolutely never arrived in my bank account.

Account & Dispute Summary

Player Name: < player name removed >

Player ID: 111857424

Transaction Amount: 28,000 INR

Requested Date: September 19, 2026 (09:51)

Payment Method: Direct Bank Transfer

Support Ticket ID: 139314906

Core Problem

My primary question to Parimatch is: Why does your system display a "Successful" status when the money has not been credited to my bank account? My repeated attempts to resolve this through customer support have been useless. I am constantly greeted with automated bot messages. Live agents rarely connect, and when they do, they provide no real solution or concrete assistance.

Attached Evidence

To prove my claim beyond doubt, I have attached:

Kotak Mahindra Bank Statement: Covering the complete timeline from the withdrawal date until today, proving that no such amount was credited. (Statement Password: JAGIR1607)

Account Screenshots: Showing my Player ID, the withdrawal entry marked successful, and my support chat tickets (139314906).

I refuse to wait any longer for standard automated replies. The evidence is clear.

I demand that Parimatch immediately investigate why this transaction is falsely marked as successful and refund the full 28,000 INR back into my Parimatch casino account balance so that I can access my funds.

Thank you for your urgent assistance.

Sincerely,

< full name removed >

95h left

₹28,000

Parimatch Missing 45000 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am writing to file a strong, official complaint against Parimatch regarding two transactions totaling 45,000 INR. These funds are marked as "Successful" in my casino profile history but have absolutely never arrived in my bank account.

Account Details:

Account Name: < full name removed >

Player ID: 849137502

Details of the Transactions:

Withdrawal 1: 26,000 INR (Processed on 25 August 2026, 02:18)

Withdrawal 2: 19,000 INR (Processed on 25 August 2026, 02:44)

Total Missing Money: 45,000 INR

Parimatch Raised Ticket IDs:

#137584996 and #137606574

I have been waiting for over a month now. My primary question to Parimatch is: Why does your system display a "Successful" status when the funds have not been credited to my bank account?

I have attached my official Punjab National Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#137584996 & #137606574) to demonstrate that I have already tried resolving this through their official support channel without success.

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 45,000 INR directly to my bank account.

Thank you for your urgent assistance.

82h left

₹45,000

Settling my bets in Parimatch

Hello Askgamblers! I placed bets in parimatch in April 2026 and now Parimatch still doesn’t want to settle my bets. I don’t know what is going on; please help me. They tell me that I have to wait for 3 years, which is not fair. I have been losing with them; they have eaten my money, and now it is my turn, but it seems like they don’t want to pay me.

83h left

Withdrawal of approximately 45 lakh still blocked after verification completed

I am submitting this complaint regarding my Parimatch account, where approximately **₹45,00,000 (₹45 lakh) remains blocked and I am still unable to withdraw my funds**.

I have been a VIP customer and long-time player on the platform. I have used Parimatch for several years and have made a significant number of transactions through the platform.

### Verification and documents

Parimatch placed my account/withdrawal under verification and requested various documents and transaction information. I fully cooperated with their requirements and repeatedly provided the requested documentation.

I submitted, among other things:

* Bank statements and transaction information
* Netwallet transaction records
* Netwallet transaction screen recordings
* Deposit/payment information
* Identity/verification documents
* A high-resolution selfie taken specifically as requested by Parimatch

I have also contacted Parimatch support repeatedly regarding this matter, with **more than 100 emails** sent in an attempt to resolve the issue.

### Current situation

The important point is that **the documentation/verification process has now been completed, but my withdrawal is still blocked.

Even after completing the verification requirements, I am unable to withdraw my available funds. I have not received a satisfactory explanation as to why the withdrawal restriction remains in place or when it will be removed.

I have repeatedly asked Parimatch to clarify:

1. Why is my withdrawal still blocked after verification has been completed?
2. Is there any remaining requirement from my side?
3. When will my withdrawal access be restored?
4. When will I be able to withdraw my available funds?

I have completed the requirements requested from my side and am now waiting for Parimatch to take the necessary action.

### Financial impact

This is a very significant amount for me. I have approximately **₹45 lakh currently inaccessible**, while my family is also facing financial pressure, including significant loan/EMI obligations and other important expenses.

I have also suffered approximately **₹25 lakh in losses while using the platform. I mention this only to provide the complete financial context of my long-term relationship with Parimatch.

Despite being a long-term VIP customer and fully cooperating with the verification process, I am still unable to access my funds.

### What I am requesting

I am requesting AskGamblers to assist in obtaining a clear response from Parimatch and helping resolve this matter.

Specifically, I request that Parimatch:

* Confirm in writing that my verification is completed.
* Explain why my withdrawal remains blocked.
* Confirm whether anything further is required from me.
* Remove the withdrawal restriction if there is no remaining verification requirement.
* Allow me to withdraw the funds available in my account.

I am prepared to provide **all supporting evidence** requested, including my correspondence with Parimatch, verification documents, bank/payment records, Netwallet transaction evidence, screenshots and screen recordings.

I have tried extensively to resolve this directly with Parimatch and have given them considerable time and cooperation. I am therefore seeking assistance through AskGamblers to obtain a clear resolution.

I hope Parimatch will review my case seriously and resolve the withdrawal issue without any further unnecessary delay.

90h left

₹4,500,000

Account locked under Rule 88 verification delay past the promised 5day timeframe

Dear AskGamblers Team,
I am filing this complaint against Parimatch due to an unjustified delay in processing my withdrawal and verifying my identity documents.
The Timeline:
September 15, 2026: I successfully created an account, fully completed the initial identity verification via Sumsub, deposited $21, and placed a bet.
Withdrawal Request: After my bet settled, I requested a withdrawal of my balance (now $22). Two hours later, Parimatch halted the transaction and requested "additional verification.
Secondary Verification: I immediately submitted all requested additional verification documents. Parimatch customer support explicitly stated that the review process would take up to 5 days.
Current Status: Today marks the 9th day since my submission. My funds remain locked, and the withdrawal is blocked.
The Issue with Support:
Every time I contact Parimatch support for an update, the representatives give me a generic, scripted reply stating that I am in "violation of Rule 88 of our Terms and Conditions."
Rule 88 simply states that Parimatch has the right to request additional verification at any time. It is not a rule that a player can "violate" simply by waiting for the casino to review documents. I have fully cooperated and provided everything asked of me.
Furthermore, I referred over 6 of my friends to the platform around the same time. Their funds and withdrawals have also been blocked under the exact same pretext. It appears our accounts have been flagged as a group, and the verification process is being deliberately stalled.
Despite all this their "rule" they still allowed Deposit but won't allow withdrawal, this just looks like abuse of power.
Requested Resolution:I request that Parimatch immediately reviews and approves my secondary verification documents, lifts the restrictions on my account, and releases my $22 withdrawal.
Thank you for your assistance in resolving this matter.

Rejected

asking for bank statement for Net Wallet transactions after verification

Betting id 581690669

Hello AskGamblers Team,

I am raising this complaint regarding my Parimatch account, which has been restricted since 5 September 2026 for additional verification.

I fully cooperated with Parimatch and submitted all the documents they requested under Ticket ID #131185338. I completed the additional verification successfully.

After submitting the required documents, Parimatch started asking for a bank statement for certain deposits made through Net Wallet.

They requested confirmation of the following transactions:

- 20/08/2026 – 15,950
- 21/08/2026 – 50,000
- 22/08/2026 – 100,000
- 25/08/2026 – 35,000
- 25/08/2026 – 205,000
- 25/08/2026 – 47,000
- 25/08/2026 – 25,000
- 27/08/2026 – 57,000
- 27/08/2026 – 100,000

These were Net Wallet transactions, not direct bank deposits to Parimatch.
I have a attached a screen recording of my Net Wallet transaction history showing the relevant transactions and sent to them

However, despite providing this evidence, Parimatch has kept my account under review for approximately one month and continues to give me the same response ,we need bank statement for net wallet transaction , today also customer support asked me same document, I have attached screenshot for your reference

They should have a basic commonsense and think , when transaction made from net wallet, how they'll reflect in bank statement

1h left

Account Verification Delay

My account was initially verified successfully. However, when I tried to make a withdrawal, the withdrawal was declined, and I was asked to provide some additional documents along with a screenshot of my deposit.

I submitted all the requested documents and information. I received an email stating that my account is currently under review, but it has been almost one month and I have not received any further update.

Please verify so I can avail all the services of parimatch.

70h left

$1,080

Account Blocked Verification Completed but No Resolution

My Parimatch account has been blocked and I am unable to access the withdrawal option. My account shows a balance of ₹7,867.25.

Parimatch support asked me to submit documents for verification. I submitted all the requested documents by email on 9 September 2026, including my selfie with my Aadhaar card and my bank/wallet statement.

It has now been 12 days, but I have not received a proper resolution or a clear explanation regarding the status of my account and verification.

I have fully cooperated with the verification process and provided the documents requested by Parimatch. I request assistance in obtaining a clear response from Parimatch regarding my blocked account and the balance shown in my account.

I can provide screenshots of the blocked account and my email correspondence as evidence.

Resolved

₹7,867

4000 UPI deposit not credited UTR 214836291476

Hello AskGamblers Team,

I would like to file a complaint against Parimatch regarding a UPI deposit of 4,000 that has not been credited to my Parimatch account from last 15 days

Transaction Details

Player ID: 558519067

Registered Email: <removed>

Deposit Amount: ₹4,000

Payment Method: UPI

Transaction Date: 4 September 2026

UTR Number: 214836291476

I made a deposit of 4,000 through UPI on 4 September 2026. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch account.

I have been waiting for the issue to be resolved, but the funds are still missing.

I request AskGamblers to assist me in resolving this issue and recovering my ₹4,000.

I kindly request Parimatch to investigate the transaction using the provided UTR number and either credit the amount to my gaming account or process a refund.

I am ready to provide the UPI payment receipt, bank statement, and any other supporting documents required to verify the transaction.

I hope this matter can be resolved as soon as possible.

Thank you for your assistance.

Regards,

Vikram

Rejected

₹4,000

Blocked Withdrawal Issue 13283 USDT

I am writing to file a complaint against Parimatch regarding an account restriction and a blocked withdrawal. My total balance is 13,283 USDT, and the issue was triggered when I requested a withdrawal of 812 USDT.

My account was placed under a 'Manual Security Review' pursuant to Clause 3.7 right after I requested the 812 USDT withdrawal. I have submitted all requested KYC documents, including my National ID and official Binance deposit/withdrawal receipts, all of which were confirmed as received by support agents.

Parimatch initially established a 5-business-day timeframe for the review, which officially expired on Thursday, September 17, 2026. However, as of today, my account verification remains incomplete, my withdrawal status remains 'In Progress' (and further withdrawals are disabled), and customer support offers only vague, open-ended responses instead of resolving the issue.

Since all requested documents have been provided and the official review period has elapsed, I request AskGamblers' assistance in expediting this review, lifting the restrictions on my account, and releasing my funds.

Unresolved

$13,283