Complaint #706 Parimatch Casino

Withdrawal not received multiple follow up with customer service

By Ankit K.

3 months ago

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹30000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

2 months ago

Dear @Ankit7263,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

2 months ago

Greetings,

We understand that this matter remains important to you, and we appreciate the time and effort you have invested in following up on these transactions.

After carefully reviewing your case and all the information available to us, we regret to inform you that we are unable to take any further action regarding the transactions in question. The transaction verification period provided by our payment partners has expired, and as a result, the records required for a full investigation are no longer available.

While we understand that this may be disappointing, our ability to review and verify payment-related complaints is limited to the timeframe established by the payment providers. Once this period has passed, we are unfortunately unable to reopen, validate, or process such claims.

Please be assured that your concerns were reviewed based on the information available during the permitted review period. However, as the verification window has now closed, we are unable to proceed further with the matter.

We sincerely regret any frustration this may cause and thank you for your understanding.

Ankit7263

• India

2 months ago

Just tell me, when you were seeing 30 days, then why did you ask for the confirmation letter from the bank first and when the confirmation letter was given, then you are saying that 30 days are over, it is my mistake, will you not solve anyone's problem for 30 days and say that time has passed.

Either give compensation for my issue or give me withdrawal.

Parimatch Casino Complaint Stats

Resolved 254 / 332

Avg. Amount $2,324

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Account verification is declined after submitting documents and unable to withdraw my balance

Player id - 138665909

Dear support i have a verified user since 3 yrs and suddenly 2 months ago asked for additional verification i submitted my documnets successfuly to support mail but when contacted the site support it says this.

Kindly let me through the withsrwal of my balance i dnt know why my verfication is failing ....even though i received a successful verification mail

93h left

Withdrawal of 3996 rupees missing

Subject: URGENT - Pending Withdrawal 3996 INR - 80 Days Over - Ticket #127969479

Dear Parimatch Team,

I am writing this with a lot of frustration. For the last 80 days I have been continuously messaging your support team but my issue is not resolved.

On June 17th at 10:30 PM, I requested a withdrawal of 4000 INR. On June 18th, only 4 INR was credited to my bank account instead of 4000 INR. My remaining 3996 INR is still missing.

My details:

Username: Teddu

Registered No: 9505048411

Withdrawal Amount: 4000 INR

Received: 4 INR only

Missing Amount: 3996 INR

Your Ticket Number: #127969479

Because of this pending withdrawal, I am unable to play cricket betting on Parimatch. Before this issue, I was a regular and loyal user of Parimatch for cricket betting. Now I have completely stopped playing because my money is stuck.

I have also raised a complaint on AskGamblers regarding this.

I kindly request you to please check this on priority and add my remaining 3996 INR to my account within 24 hours. 80 days is too long for a small amount.

I trust Parimatch and I want to continue betting here. Please help me.

Thank you,

92h left

₹3,996

Complaint regarding unreasonable verification delays and withheld withdrawal

I am submitting a complaint regarding the excessive delay in the verification process, which has prevented me from withdrawing my funds for approximately two months.

The casino requested that I complete verification, and I provided all the documents and information they asked for. However, instead of completing the verification, they repeatedly asked me to upload the same or similar documents again.

Each time I submitted the requested documents, the review took at least five days. After the most recent submission, eight days have now passed and I still have not received any response or update.

I have fully cooperated with all verification requests and provided everything required from my side. Despite this, the verification process continues without any clear explanation, deadline, or resolution, while my withdrawal remains unavailable.

Given that this situation has already lasted around two months, I am concerned that the verification process is being intentionally prolonged in order to delay my withdrawal.

I kindly ask you to investigate this matter and require the casino to complete the verification process without further unnecessary delays and allow me to withdraw my funds.

Unresolved

Withdrawal not received since October 2025

I am submitting this complaint regarding a withdrawal from my Parimatch account that I made in October 2025 but never received.

During October 2025, I made 9 withdrawals from my Parimatch account over a period of approximately two days. I successfully received 8 of these withdrawals, but one withdrawal was never credited to my bank account.

I have already contacted Parimatch directly regarding this matter and provided the available withdrawal information and a screenshot. I am requesting that Parimatch investigate the transaction and either return/credit the missing withdrawal amount to my account or provide clear evidence showing that the payment was successfully processed, including the relevant transaction reference/UTR/RRN or equivalent payment information.

I have evidence of the withdrawal and can provide my bank statement or additional documentation if required.

I respectfully ask the AskGamblers Complaint Team to assist me in obtaining a proper investigation and resolution of this missing withdrawal.

91h left

₹3,000

Verification Stalling and Withdrawal Block

Dear AskGamblers Team,

I'm reaching out for help with a very frustrating situation involving Parimatch. They are holding my withdrawal of 24,924.59 USDT (Account #511270142) and dragging me through a deliberate, endless verification loop just to stall the payout.

I only have one account on the platform, I haven't broken any rules, and all my deposits were made directly through the OKX crypto exchange.

Everything started back on August 15 when I requested a withdrawal. It got rejected under the excuse of additional verification, and I immediately sent over all my identity documents and photos on the exact same day.

Five days later, they asked for proof of my last two deposits. I sent them right away, but when they finally replied another 5 days later, they said two deposits weren't enough and now they need proof for all of them, plus my OKX account verification.

Now I’m stuck waiting another 5 to 7 days just for a response, fully expecting them to invent yet another requirement just to waste more time. They are clearly using stall tactics, reviewing things once a week only to ask for a new piece of info they could have requested on day one.

I kindly ask AskGamblers to step in and push Parimatch to either fully approve my verification or give me one final, complete list of everything they need at once, so I can put an end to this months-long wait.

Thank you for your help,

66h left

$24,925

Approved withdrawal amount but not credited to my bank account

I made a withdrawal of ₹4,445 INR on 27 August 2026 at 02:43 via Bank Transfer. The withdrawal is showing as completed/processed in my account, but the amount has not been credited to my bank account.
Game ID: 728246048
Bank Transfer ID: 159824057133
Withdrawal Amount: ₹4,445 INR
Withdrawal Date: 27 August 2026, 02:43
I have also attached my bank statement as proof, which confirms that the withdrawal amount has not been credited to my bank account.
I kindly request you to investigate this transaction, provide proof of payment, or arrange for the amount to be credited to my bank account as soon as possible.

Resolved

₹4,445

Delays in Withdrawals and Account Verification 16 days

Dear Askgamblers Support,

Please read this carefully!!!

I have previously filed a complaint with Parimatch. That complaint was rejected on the grounds that “the pending casino investigation is not yet over.”
Please understand that more than 10 days have passed since then, and the situation has changed.
A 16-day delay in a withdrawal goes beyond what is reasonable, and I do not believe the customer is at the stage of waiting for an investigation.
Neither “Pending casino investigation not over yet” nor “Multiple complaints” applies to this complaint. Please understand.
--------------------------------------------------------------------
I requested a withdrawal of $1,976 on August 17, but it still hasn’t been processed.
On August 18, I was asked to verify my account, and I submitted the required documents immediately. I received an email confirming that the support team had received the documents.
Parimatch set a 5-day deadline for account verification. It has now been 16 days.
I have checked on the status numerous times, but every time I am told it is “under review.” I have done everything I can on my own, but since it is difficult to resolve this issue through direct communication with the casino alone, I am filing a complaint with Askgamblers.

Unresolved

$1,976

Withdrawal pending for some time

Hi,

I have not received two withdrawals of 50000 each. After showing as successful in my Parimatch ID, I never received that amount in my Bank account. The withdrawal processing time has already passed, so I contacted customer service, and they created tickets on my behalf.

Player ID 111484138

Despite following all standard operational guidelines on your platform, my funds have not been credited, and my subsequent attempts to resolve this via your ticketing system have been ignored.

After more than 20 days, my issue is not solved yet. I just want my withdrawal amount.

It's really pathetic service and frustrating to handle.

I am waiting, waiting, waiting, but there is not a single update.

Ticket ids are = 125729450 ,125729450

Rejected

₹100,000

Withdrawal amount of INR 3000 not credited to my Bank account

Hello AskGamblers Support,

I’m facing an issue with a withdrawal from the Parimatch gambling platform. My withdrawal request was submitted successfully, but I have not received the amount yet.

The withdrawal of Amount not been credited to my Bank Account.

Username/Account ID: 387385232

Withdrawal amount: 3000

Withdrawal date: 08/08/2026

Time: 3:25 PM

Payment method: UPI PAYOUT

Withdrawal status: Completed

Ticket ID: #123614814

Please help me raise a complaint and assist me in recovering the withdrawal amount. Here I have attached all the required documents. I have provided all the necessary details.

I have been continuously following up from day one; they are giving unnecessary responses, and I am also a person with a disability. I have also mentioned my disability condition. But they are not listening.

Bank Account statement password: 88751080692

I am sincerely requesting you to please solve my problem; it's been more than 10 days

Thank you.

Disputed

Resolved

₹3,000

Withdrawal amount of 20000 not credited to my bank account

I placed a withdrawal request of 20000 on 07/08/2026, and today's date is 17/08/2026, but the amount has still not been credited to my bank account

And I had another issue with a deposit request which I made on 14/08/2026 for 8500; still, today it was not credited to my gaming account.

I contacted them multiple times, but my problem was not solved..they simple raise tickets, but it never resolves. In the name of tickets, they make customers wait days and months, but even a single ticket will not resolve..

I want AskGambler's team to please look into this matter and solve this as early as possible.

I will attach all my proofs..

For withdrawal(20000), I use a Union Bank account, and I am attaching my bank statement

Password: SHAI1303

For depositing(8500), I use my Airtel Payments Bank, and I am attaching my bank statement

Password: 130319978790337428

Resolved

₹28,500