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Withdrawal not allowed


1 day ago

Hi,


I have been using parimatch for sometime and made deposits and withdrawals which were successful. From 15 days back I am not able to withdraw as in my account it is showing as:

Unfortunately, your account does not allow you to create a withdrawal request. Please contact support for more information.


I contacted with support in the website for some days which I didn’t received any response. 8 days back I mailed to the support of parimatch stating my issue. They asked some verifications which I submitted, then they asked my transaction details of the deposits I made. I submitted them.


After sometime they are asking the same questions again and again even though I submitted the details. It has been 8 days since I am sending mails, still the issue is pending.


I am attaching the required screenshots. Please let me know if you need anything from my end and help in resolving the issue resolving the issue.

Disputed Casino Parimatch Casino

Discussion

85 hours left for Parimatch Casino to respond.
User name loyalty-level-2
hi , is there any update on the issue. please help
User name loyalty-level-2
sure ticket id : 131560375
User name
Dear Mvusthila,

Kindly share with us the ticket number for your additional verification case or the conversation you had with our agent regarding this issue so that we may look into it for a timely resolution.

Thankyou.
User name loyalty-level-2
i have been waiting for the resolution of this issue from some days so parimatch please help in resolving the issue

Parimatch Casino Complaint Stats

Resolved 258 / 337
Avg. Amount $2,366
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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