Complaint #716 Parimatch Casino

Withdrawal marked as completed but not received

By Hemant J.

3 weeks ago

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹50000

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ritujainhemantjain1979

• India

3 weeks ago

Thank you askgamblers team and parimatch casino as well for responding and assisting my problem after not getting any support in app from 15 days my query complete in app in 3 days

AskGamblers

• Support Team

3 weeks ago

Dear @ritujainhemantjain1979,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

3 weeks ago

Greetings,

We would like to inform you that your withdrawal request of INR 50,000 made on 27/05/2026 could not be completed successfully to your bank account.

As a result, the transaction was reversed, and the funds were credited back to your betting account on 12/06/2026.

Kindly check your betting account to confirm that the amount has been returned.

If you require any further assistance or have any questions, please feel free to contact us.

Parimatch Casino Complaint Stats

Resolved 210 / 285

Avg. Amount $2,679

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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On 05 July 2026 at approximately 11:19 PM IST, I made a ₹15,000 deposit to my Parimatch account using PhonePe UPI.

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I have already contacted Parimatch customer support and provided all the required payment proof, including the PhonePe receipt, UTR number, and bank transaction details. However, I have not received any proper resolution. I am only receiving generic responses, while my money is still missing.

I kindly request AskGamblers to intervene and help resolve this issue by asking Parimatch to either:

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PhonePe payment receipt

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Screenshots of my communication with Parimatch support (if available)

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