Complaint #55 Parimatch Casino

Withdrawal is pending with no updates

By Sangeet S.

5 years ago

Message on forum

I placed a bet of 10K and won 12800 o completed the verification process and got a confirmation email that my account is now verified. Now my withdrawals are showing in pending state. I have tried to contact them via WhatsApp, telegram,email and online chat but have not received any response from them. The website doesn't show by when will I receive my amount neither I have any update from the team who can tell me what is the status. I am completely in dark and have no idea if I will receive the amount or not. Also I want to understand if the account is not verified we cannot withdraw, at the time of deposit why the same rule doesn't apply?

Disputed Casino Parimatch Casino

Reason Declined payment

Amount ₹12800

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Sangeetsingh151,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

5 years ago

Hello! Previously, withdrawal from the account was not available, since 70% of the replenishment amount was not involved, which must be done according to the rules of the bookmaker's office. This information was listed in a note to the declined transaction.
Now we see that the client has won back the required amount from the deposit and all payments have been processed from our side.

AskGamblers

• Support Team

5 years ago

Dear Parimatch Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

5 years ago

Hello!
Please provide your account number so that we can check the information.

Parimatch Casino Complaint Stats

Resolved 198 / 274

Avg. Amount $2,825

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal Blocked player id 270625942

I want to complaint against parimatch as I have deposited amount 1.8 lakh rupees that is my hard earned money. When I just win something around 20k rupee. And withdrawal some amount. They just blocked my account. This was my hard earned money. And i am very frustrated now. Crying each day. When I contacted there support team. They told me to share the required documents on there mail. I have shared all of them. But since then more than 7 days has been passed. They are not responding. Each time they are saying we are reviewing. And i also contacted to there support team on website. They also saying we are working on this. But the truth is they are not doing anything. And who is suffering is just me and my family. Because that is my hard earned money. I request ask gambler to please intervene on this and help me out to get my money back. My player id is 270625942. And i am attaching all of the transcripts that I have with them with their customer support. Please help me.

91h left

₹20,000

Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

Resolved

₹50,000

Deposit not added to my account

My deposit of 16,800 INR is missing, and support is ignoring me. I have the UTR transaction ID and bank receipt proving the funds left my account and also I have shared all the details with parimatch support and they have raised a support ticket but it never assigned by anyone ticket id #107980985 kindly help in resolving this please

Resolved

₹16,800

Deposit of 5000 is not credited to account

I have made a deposit of 5000 and the money has not been credited to my account. I tried to get in touch with live agent of parimatch but there was no option to do so and I submitted a ticket which is still in submitted status and not been picked up for review. I am attaching the payment screenshot for reference. Please help me with this issue. My gaming id is 171814372

51h left

₹5,000

50000 INR withdrawals not received

Player ID is 448973095

In Parimatch, I created a withdrawal ticket on my own. Because customer service sent repeated answers, I created 2 tickets for my withdrawal issues.

Withdrawal amounts are 30000,20400.

They haven't given my withdrawal amounts in my SBI bank account yet.

At the beginning, I think they were facing some issues, but after some time, when I did not receive the withdrawal, I created tickets.

I mentioned my player ID above.

Please check what the issue is going on.

24h left

₹50,400

Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

14h left

₹6,153

Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

70h left

₹10,001

Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

Resolved

₹7,500

Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

Unresolved

₹24,400

Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

62h left

₹24,000