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Withdrawal amount 33900 is not received


3 days ago
My withdrawal of ₹33,900 was marked as completed by Parimatch approximately 3 days ago. Support informed me that withdrawals via IMPS normally take around 24 hours, but the funds have still not reached my bank account.

I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.
Disputed Casino Parimatch Casino
Amount ₹33900

Discussion

User name loyalty-level-2
Thank you for confirming receipt of the documents and for updating my ticket.

I appreciate your efforts in reviewing the case. As this withdrawal has been pending for a considerable period, I kindly request that the matter be followed up with the billing team and that I be informed as soon as any update becomes available.

Thank you for your assistance.
User name
We confirm that the document you shared via our official email address was received successfully. Your ticket has been updated accordingly, and the billing team has already reviewed the submitted document. We are currently awaiting their feedback.

We understand that this withdrawal issue has been ongoing for some time, and we truly appreciate your patience. Please know that we are continuing to follow up on your case and are doing our best to get to the bottom of the matter and assist in resolving all related transactions wherever possible.

At this stage, we kindly ask you to bear with us a little longer while we wait for the response from the billing team. As soon as we receive any update, we will get back to you without delay.
User name loyalty-level-2
This withdrawal has been pending for an extended period, and the funds have still not been credited to my bank account. I kindly request confirmation that the evidence has been received and ask for an update on the status of my withdrawal transaction of ₹33,900 and the expected timeline for resolution.
User name loyalty-level-2
Thank you for the information.

I have already sent the requested video recording to the provided email address and have also shared it with Parimatch customer support. I was informed that the video has been attached to my support ticket for review.

I kindly request confirmation that the evidence has been received and an update regarding the status of my withdrawal transaction of ₹33,900.

Thank you.

Parimatch Casino Complaint Stats

Resolved 191 / 265
Avg. Amount $2,913
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

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Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.


Below are the transaction details:


1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >


My account details are as follows:

Player ID: 605215262

< personal details removed >


Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:


Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000


I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

Chart Pointer
37h left
₹8,000