Hi askgamblers team,
I'm hoping you'll be able to help get my account verified so I can withdraw some money from my parimatch account.
It's been 11 days and there has been no progress or update on my account verification, every time I reach out to the parimatch support team I get the same response that the documents will be reviewed by specialist and I will be notified via email, but there is no update and I'm requesting you to interject as it has already been 11 days with the same response!
I was asked to send a copy of my aadhar card front and back and a selfie with me holding it. Since the first time the selfie was not clear I was asked to send it again, I sent this 5 times making sure that when you enlarge the picture all the details can be clearly seen. For a minute after this I even saw the green approved on my parimatch account, but this was exactly for a minute, it was immediately then changed to declined and remains the same to this day. I was then asked to send my bank transaction details related to deposits against parimatch. I sent all my bank details as requested however my account still remains unverified.
I have only ever used this one betting site and have only one account, I have lost a lot of money and won a lot of money and thoroughly enjoyed the parimatch platform but since my account is not being verified, I don't see the point of being customer here. I am highly depending on my winnings and hope this complaint will help me with the same and restore my faith.
I was recommended parimatch by a friend and have since then recommended the platform to a few others myself, but feel very anxious and somewhat let down by the parimatch team. I'm hoping you can help me get to this sorted asap.
Regards
