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Parimatch Casino - Verification delay and account was blocked with money in it

74 hours left for Parimatch Casino to respond.
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Complaint Info

Disputed casino

Parimatch Casino

Amount

₹ 119000

Posted on June 22, 2022

<removed sensitive info>

It was good till May21st my last successful withdrawal. When my withdrawal was suspended stating re-verification requirements. Over the last 20days I have submitted all documents within 24 hours of mail receipt. Since then till this date I have contacted customer support multiple times asking for status of my verification and as usual they keep posting the same automatic replies to be patient and etc.

I have nearly 1.19L in my account I am unable to withdrawal my money and even unable to place bets.

I sent documents like

-adhaar card holding by me with face and colour photo

After 3 days I was asked to send bank statement related to parimatch

Actually all my transactions are from phonepe wallet and paytm wallet and credit card through(via) phone pe so they dont provide pdf statements.

Then I asked parimatch can i send all payment receipts they accepted and asked me to sent

- I have sent all payment receipts related to parimatch

They didn't even replied to my mail from past 15 days. Even the support them is replying automatic replies which are helpless

Askgamblers.com please help me with this.

Posted on June 22, 2022

@askgamblers.com my amount is 119000 INR NOT 63 DOLLARS

Posted on June 22, 2022

Hello!
We are sorry to read such a review from you and would like to understand this situation. Please provide your account number so we can check everything.

Posted on June 22, 2022

Account id:364976323
I have provided in my first message of this complaint but they removed it

Posted on June 23, 2022

Hello!
We see that you have already been asked for a Netbanking statement today. You have already sent the document and in turn it will be reviewed by experts. Please wait. As soon as possible, an e-mail will be sent to you with the result of the checking.

Posted on June 23, 2022

In net banking statement only withdrawals are made to that account.
All the deposits are made through patytm wallet and credit cards through (via) phone pe. i have sent all the downloaded payments receipts previous to the mail by confirming from your end or experts team
Please go through them

Posted on June 26, 2022

Good evening @PRASHANTH.B,
Your request #12706610 has been sent to our specialists and need more time to be processed. We will inform you about any changes with the following letter.

Posted on June 26, 2022

How many days will it take almost one month completed?
Please verify my account fastly iam already in full tension about my money

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