Complaint #62 Parimatch Casino

Verification and withdrawal delay

By Akio A.

5 years ago

Helo friends.

I have a little issue with verification proccess and I am not able to make a withdraw. It took almost 20 days, I sent documents like:

- colorful ID photo + selfie with ID photo

- bank statements with all transactions to parimatch

- utility bill

- selfie with ID card and correspondence with Parimatch in the background. ( I sent it on 20 May and didn't get any reply)

I have an account there since 2018 year and I never had a problems with this company, also I know that every account has individual verification time, but eventually I would like to know on which stage is my verification process. I don't expect specify date, just +/-.

Thank in advance for reply, best regards.

Disputed Casino Parimatch Casino

Reason Verification issues

Amount $21000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Parimatch Casino

• Representative

5 years ago

Have a nice day🙂

AkioD1

• Poland

5 years ago

Dear AskGamblers & Parimatch Casino,

Thank u both for your support, I am finally able to withdraw my funds.

Wish u a wonderful day!

Parimatch Casino

• Representative

5 years ago

Hello!
Verification of your game account is completed. The restrictions on the withdrawal of funds were removed. You can withdraw funds and continue playing. Have a nice day!

Parimatch Casino Complaint Stats

Resolved 198 / 274

Avg. Amount $2,825

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Withdrawal Blocked player id 270625942

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Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

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Deposit of 5000 is not credited to account

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50000 INR withdrawals not received

Player ID is 448973095

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Withdrawal amounts are 30000,20400.

They haven't given my withdrawal amounts in my SBI bank account yet.

At the beginning, I think they were facing some issues, but after some time, when I did not receive the withdrawal, I created tickets.

I mentioned my player ID above.

Please check what the issue is going on.

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Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

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Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
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Ticket id linked to my withdrawals

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#106633658

#106634271

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I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

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player id 412063968

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