Complaint #750 Parimatch Casino

Unreasonable additional verification delay

By Sravan K.

3 weeks ago

Unreasonable KYC Verification Delay

Player ID: < sent to the casino >

I am a loyal Parimatch customer and have trusted this platform for many years. I am extremely disappointed with the way my account verification has been handled.

I submitted all the required documents for the additional KYC verification and have fully cooperated with every request. However, it has now been 15 days, and my verification is still pending without any meaningful update or a definite timeframe.

An amount of approximately ₹6,00,000 (6 lakhs) is currently inaccessible because my account remains under verification. I have contacted customer support numerous times, but I continue to receive the same generic responses instead of a proper resolution.

This prolonged delay has caused me significant financial stress and has seriously affected my trust in Parimatch. I respectfully request that my verification be completed immediately or that I receive a clear explanation for the delay. If any additional documents are required, I am ready to provide them without delay.

I sincerely request that this matter be investigated and resolved as soon as possible so that I can regain access to my funds.

Thank you.

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

2 weeks ago

Dear Parimatch Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

2 weeks ago

Greetings,

We would like to inform you that Ticket ID 110898968 has been reviewed and resolved.

Following a comprehensive internal review, your account did not meet our additional verification requirements. The review identified activity that breached our Company Rules relating to multi-accounting, which is a violation of our Terms and Conditions.

In accordance with Rule 88 of our Terms and Conditions, your betting account has been permanently blocked, your remaining balance has been written off, and access to our services has been discontinued. You also have room to withdraw your remaining funds (your own deposits).

We understand this may be disappointing and sincerely apologize for any inconvenience caused. However, this decision was made following a thorough review by the relevant team and in accordance with our Terms and Conditions. As such, the case is now closed.

Thank you for your understanding.

Bojja

• India

2 weeks ago

Dear Parimatch Verification Team,
As I already mentioned in my email sent on 8 July 2026 at 8:09 AM, the remaining deposits made on 20 June (₹25,000 + ₹25,000 + ₹25,000 + ₹20,000, totaling ₹95,000) were made from my friend's bank account because I had taken a temporary hand loan from him.
For your convenience, I am sending my friend's original bank statement again, showing these transactions, in case it is required for your verification.
If you require any additional information or documents, please let me know. I am fully cooperating with the verification process and have provided everything requested. I kindly request that you complete my verification as soon as possible, as I have been waiting for a long time.
Thank you for your time, understanding, and assistance. I look forward to your response.
Best regards,
Shravan

Parimatch Casino Complaint Stats

Resolved 233 / 308

Avg. Amount $2,486

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal amount of 5250 rupees not credited

I have made a withdrawal using upi transfer on parimatch on 21st July 9:03 pm. The amount should have been credited within one hour, but the withdrawal shows as processed but I did not receive any funds in my bank account. I have contacted their support team but issue isn't resolved yet.

Transaction id : 183354283

Account id: 539054449

I'm attaching my bank statement for proof.

Resolved

₹5,250

Deposit amount not credited more than 10 days

Dear ASKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: [500]

- Date & Time: [11th July 2026 8:30 pm]

- Transaction ID/Reference Number: [966693964021]

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

< personal information removed >

Parimatch account details

ID 380693880

< full name removed >

Resolved

₹500

Deposit deducted but not credited to account

I am requesting your assistance regarding an unresolved deposit issue. I made a deposit to my betting account using UPI, and the amount was successfully deducted from my bank account. However, the funds were never credited to my betting account.

I contacted the operator's customer support immediately. They initially asked me to wait for 3 days. After I waited as instructed, they extended the waiting period by another 4 days without resolving the issue. Despite providing the UTR number and payment proof, I have still not received my money or a proper explanation.

I believe I have waited long enough and the operator has failed to resolve my complaint within a reasonable time. I kindly request that AskGamblers assist in resolving this matter and help ensure that my deposit is either credited to my account or refunded.

I have attached all relevant evidence, including the payment proof, UTR details, and screenshots of my conversations with customer support.

73h left

₹3,260

Withdrawal not received to my bank account

I have been playing in your website since 3 years and today i got a problem i have made 10,000 18 July 2026, 01:30 and my ticket id was #118016671.my parimatch id was 855377991 and here I am submitting the withdrawal photo and my bank statement from 18/07/2026 to 21/07/2026 i am providing all documents. I request to ask gamblers and parimatch team solve my issue as soon as possible. I am providing the bank statement

Resolved

₹10,000

Withdrawal issue pending

Hii sirI didn't receive my withdrawal.

Sir I want to you solve my problem or give me my withdrawal amount.

I don't face any problem in past but now I face this.

My player id is = 899625925

Withdrawal amount is 7000 and 4000.

Sir please solve my problem.

Resolved

₹11,000

Parimatch 50000 INR Withdrawal Pending 9 Months

Player ID: 293938605

Ticket ID: #43039476

Registered Name: < username removed >

Disputed Amount: 50,000 INR

My withdrawal request of 50,000 INR has been stuck as pending with Parimatch for 9 months (Ticket ID #43039476).

I have completed full KYC verification and provided official bank statements showing that these funds were never credited to my bank account. Support agents in live chat acknowledged that the money is stuck in their payment gateway system, but they refuse to manually cancel or reconcile the transaction.

I request Parimatch to resolve this issue by either completing the 50,000 INR bank transfer or crediting the funds back to my gaming account balance immediately.

Resolved

₹50,000

Deposit of 7000 INR Not Credited to My Parimatch Account

I deposited ₹7,000 into my Parimatch account on 20 July 2026 via UPI, but the amount has not been credited despite the payment being successful.

Transaction Details:

Amount: ₹7,000
UPI Reference Number: 310779843226
Payment Status: Successful

I contacted both my VIP Manager and Parimatch Live Chat multiple times, but received only robotic responses. No meaningful update was provided, no ticket was escalated, and I was never given a support ticket ID.

I request AskGamblers to help resolve this issue by ensuring Parimatch either credits the ₹7,000 to my account or issues a full refund. The payment confirmation screenshot is attached as evidence.

Resolved

₹7,000

Deposit amount not credited more than 5 days

Dear ASKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: [2000]

- Date & Time: [15th July 2026 8:30 am]

- Transaction ID/Reference Number: [972274120968]

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

< personal information removed >

Parimatch account details

ID 380693880

< full name removed >

Resolved

₹2,000

Deposit amount of 499 not credited

I have deposited 499 rs in my parimatch account. But they were not credited to my balance despite the transaction being successful, and me providing proofs and, raising a ticket, and contacting their support team.

Username: < username removed >

Account ID: 539054449

Utr number: 619883264158

Date: 17/07/2026

Time: 10:49 am

Resolved

₹499

Deposit of 1500 has not been credited since more than a month

I deposited 1500 INR on 31st May in PariMatch through the UPI QR method, but they have not added that money to my ID. It's been more than1½ month, but still there is no response from them. I've tried to reach customer care also, but there is no response from them. I'm sharing Bank statements & screenshots here; please check and get it solved asap.

Transaction date & time: 31st may 2026 at 11:33am

Deposit amount: 1500

Payment made through: CRED app

77h left

₹11,500