Complaint #750 Parimatch Casino

Unreasonable additional verification delay

By Sravan K.

13 hours ago

Unreasonable KYC Verification Delay

Player ID: < sent to the casino >

I am a loyal Parimatch customer and have trusted this platform for many years. I am extremely disappointed with the way my account verification has been handled.

I submitted all the required documents for the additional KYC verification and have fully cooperated with every request. However, it has now been 15 days, and my verification is still pending without any meaningful update or a definite timeframe.

An amount of approximately ₹6,00,000 (6 lakhs) is currently inaccessible because my account remains under verification. I have contacted customer support numerous times, but I continue to receive the same generic responses instead of a proper resolution.

This prolonged delay has caused me significant financial stress and has seriously affected my trust in Parimatch. I respectfully request that my verification be completed immediately or that I receive a clear explanation for the delay. If any additional documents are required, I am ready to provide them without delay.

I sincerely request that this matter be investigated and resolved as soon as possible so that I can regain access to my funds.

Thank you.

Disputed Casino Parimatch Casino

Reason Verification issues

Amount ₹600000

Discussion

83 hours left for Parimatch Casino to respond.

Bojja

• India

12 hours ago

Dear Parimatch Team,
It has now been 15 days, and I continue to receive the same response without any actual progress on my verification. I respectfully request that you complete my verification immediately.
I have been a loyal Parimatch customer for the past 5 years and have always trusted your platform. This prolonged delay is very disappointing and is affecting my confidence in your service.
Please prioritize my case and complete the verification process as soon as possible. I would also appreciate a clear update on the current status of my verification instead of a generic response.
I look forward to your prompt resolution.

Parimatch Casino Complaint Stats

Resolved 207 / 282

Avg. Amount $2,706

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal issue please check

Hii sir my name is keshav and my Parimatch id = 448973095

Sir I not received my withdrawals please check and solve my problem amount is 20400 and 5000 at the same time and same date.

Now 10 days passed and I not received my withdrawal when payment timeframe passed and I created a ticket on my issue and my problem still not solved. Customer service created the ticket on my withdrawal delay and they assure me that I receive my withdrawal without any further delay because our team is working on the issue.

Dear parimatch please check what issue is going on and solve the issue.

78h left

₹25,400

Deposit not reflected to playing account

I tried deposit to my playing account on parimatch platform on 29-may-2026 around 6:10pm. Money was not reflected into playing but transaction was successful from our end. We tried reaching out to support team multiple times no proper response was received, they kept on saying that money will be reflected back to our bank account but not yet received. I have attached all the required documents please do the needful hoping for the best

Userid - < sent to the casino >

Username - < sent to the casino >

72h left

₹2,000

Denial of Compensation for Withdrawal and Deposit

I am requesting your help in resolving a serious issue with Parimatch regarding my withdrawal, failed deposits, and the denial of compensation.

I am a VIP customer of Parimatch, but my case has been handled in a very disappointing and unprofessional manner.

My withdrawal was marked as "Successful" by Parimatch, but the amount was never credited to my bank account and I made a deposit transaction of ₹9,000, but the amount was not credited to my betting account. I raised support tickets for both failed deposit and failed withdrawl.

After several days and repeated follow-ups, my VIP Manager confirmed that both tickets were accepted for compensation and said the amount would be credited within one week. After waiting for about a week, I was asked to complete an additional Risk Verification process, and I submitted all the required documents.

After waiting another 15 days, I was informed that both tickets had been closed and compensation was denied. The only reason given was:

"As your account has been compromised and is at risk."

82h left

₹29,000

Access temporarily restricted

I am having funds of 6600 in my parimatch account and suddenly I am unable to signin to the site as getting access temporarily restricted whenever I tried to login. acc id is < sent to the casino > kindly help me on this as I unable to login to the website and also I am having balance in it. I am asking askgamblets help on this to sort it out as there is no option to contact parimatch directly without signing in.

Resolved

₹6,600

Withdrawal marked successful but not credited to my bank account

Missing Withdrawal Dispute – Account ID: 222037837

Dear Parimatch Support Team,

I am writing to formally dispute a missing withdrawal that has failed to be credited to my bank account, despite your platform marking it as "successfully processed."

While your standard timeframe for withdrawals is 1 business day, it has now been 7 business days, and the funds have still not reached my account. I have thoroughly checked my updated bank statement, and there is no trace of this transaction.

As noted in my previous chat, your support representative, Donatha, explicitly admitted that the formal payment receipt was unavailable from your finance department at that time. My bank cannot track or locate any incoming funds without proper verification.

If your team maintains that this withdrawal has been successfully processed, do not simply send me a text UTR number. I strictly require you to share the official, downloadable payment receipt that clearly shows:

1. The UTR (Unique Transaction Reference) number

2. The exact date and time the transfer was finalized by your bank

3. The destination bank account details used for the transfer

4. Clear proof of a successful, settled transaction to my specific account

Please do not close this ticket with a generic automated response. If your finance department still cannot produce this official receipt, it is highly likely the transaction failed on your payment gateway's end. I request your team to investigate this issue immediately, trace the funds, and either provide the complete receipt or reverse the money back into my Parimatch wallet without further delay.

23h left

₹2,000

Deposit not credited multiple times

Multiple Deposits Not Reflecting - Ticket ID: #112153829 & Ticket ID: #108314286 - User ID: 809560818

I am writing to express my extreme disappointment regarding multiple failed deposits on your platform. Despite the funds being successfully debited from my bank account, they have not been credited to my user wallet. I have open support tickets for both transactions, and I demand an immediate resolution.

Please find the details of both pending transactions below:

1. Current Pending Transaction Details (As per Ticket #112153829):

Deposited Amount: ₹10,159.99 INR

Transaction Date & Time: June 26, 2026, at 08:07 PM IST

Bank Transaction Reference (UTR): 931839651399

Payment Method: UPI - Scan To Pay (via PhonePe)

Beneficiary Account Name: ABUL HUSSAIN (UPI ID: boim-502535932315@boi)

2. Previous Pending Transaction Details (As per Ticket #108314286):

Deposited Amount: ₹50,000.00 INR

Transaction Date & Time: June 13, 2026, at 12:54 AM IST

Bank Transaction Reference (UTR): 011794293379

Beneficiary Account Name: SHOKIN ALI (UPI ID: gpay-1220172503431@okbizaxis)

Issue Summary:

For the current ticket (#112153829), the transaction shows "In processing" on your website. Furthermore, my previous transaction of ₹50,000 under Ticket ID: #108314286 has been unjustly marked as "In progress" for over a week by operator Luna without any concrete credit or resolution.

This brings the total amount captured by your payment network to ₹60,159.99 INR. Both 12-digit UTR numbers (931839651399 and 011794293379) legally validate that the funds have cleared from my bank and reached your system gateways.

I request your finance and compliance teams to coordinate internally, clear both holds manually, and credit the total amount to my Parimatch User ID: 809560818, or initiate a full reversal back to my source bank account immediately.

I have attached screenshots of both successful bank debits and active tickets for your verification.

Regards,

Mobile: <removed>

94h left

₹60,160

2800000 Balance Blocked Under Unjustified Withdrawal Restrictions Player ID 741683506

Dear AskGamblers Team,I am filing a new complaint against Parimatch India as my total balance of ₹2,800,000 (29 Lakhs INR) is strictly blocked from withdrawal under an endless 45-day "additional verification.

"Key Facts & Evidence Provided:100% Verified Profile: My casino verification dashboard is already marked as "Done" with green ticks.

Transaction History Proof: The disputed ₹7,000 deposit is explicitly shown as credited in my Parimatch transaction history (Screenshot attached).

Official Bank Statement: I have provided my official Axis Bank PDF confirming the successful transfer of funds.

Casino Escalation: On June 25, 2026, Parimatch Support (Agent Ahmed) emailed me confirming they received all documents and escalated the case to their "Experts."

Holding ₹28 Lakhs restricted when my profile is verified and deposits are credited is completely unfair. Please intervene to lift my withdrawal restricted.

Thank you,
Akhilesh Kumar

Player ID: 741683506
Register mobile: 7549561873
Parimatch Ticket ID: 101286034

86h left

₹2,800,000

25000 Deposit Debited From Bank but Never Credited to My Account

I deposited ₹25,000 into my Parimatch account, and the money was successfully debited from my bank account. However, Parimatch is showing the transaction as failed, and my account has not been credited.

UTR: 209104829181

What makes this more frustrating is that when I try to verify the payment again, the system says that the UTR is already in use. If the UTR already exists in their database, then they have clearly received the transaction details.

I contacted Parimatch support multiple times, but all I receive are robotic, copy-paste responses with no actual update or resolution. Nobody has been able to explain where my ₹25,000 is or when it will be credited or refunded.

I am requesting Parimatch to investigate this urgently and either credit the deposit to my account or return the funds to my bank account.

Resolved

₹25,000

Withdrawal not credited from months

Player id 225558037

I am writing to file a formal grievance regarding a severe delay in processing my funds and a complete lack of adequate customer support. Despite following all standard operational guidelines on your platform, my funds have not been credited, and my subsequent attempts to resolve this via your ticketing system have been ignored. I demand that the amount of 28,330 INR be immediately processed and credited to my bank account.

I made a withdrawal of 28330 INR. After 1 week, I have raised a complaint by raising a ticket but until now the ticket is unresolved.

It's really pathetic service and frustrating to handle.

Since I am waiting, waiting, waiting, there is not a single update.

77h left

₹28,330

Deposit amount of 500 not credited in account

I have deposited 500 rs in my parimatch account. But they were not credited in my balance Despite the transactiom being successful and me providing proofs and raising a ticket.

Username: < sent to the casino >

Account id : < sent to the casino >

Utr number : 616745281409

Date : 16/06/2026

Time : 9:33 pm

Transaction id: 1304574537

Resolved

₹500