Parimatch Casino -Transaction successful and deposit not credited

I am requesting your assistance regarding an unresolved deposit issue. I made a deposit to my betting account using UPI, and the amount was successfully deducted from my bank account. However, the funds were never credited to my betting account.

I contacted the operator's customer support immediately. They initially asked me to wait for 3 days. After I waited as instructed, they extended the waiting period by another 4 days without resolving the issue. Despite providing the UTR number and payment proof, I have still not received my money or a proper explanation.

I believe I have waited long enough and the operator has failed to resolve my complaint within a reasonable time. I kindly request that AskGamblers assist in resolving this matter and help ensure that my deposit is either credited to my account or refunded.

I have attached all relevant evidence, including the payment proof, UTR details, and screenshots of my conversations with customer support.

I have been playing in your website since 3 years and today i got a problem i have made 10,000 18 July 2026, 01:30 and my ticket id was #118016671.my parimatch id was 855377991 and here I am submitting the withdrawal photo and my bank statement from 18/07/2026 to 21/07/2026 i am providing all documents. I request to ask gamblers and parimatch team solve my issue as soon as possible. I am providing the bank statement

Hii sirI didn't receive my withdrawal.

Sir I want to you solve my problem or give me my withdrawal amount.

I don't face any problem in past but now I face this.

My player id is = 899625925

Withdrawal amount is 7000 and 4000.

Sir please solve my problem.

Player ID: 293938605

Ticket ID: #43039476

Registered Name: < username removed >

Disputed Amount: 50,000 INR

My withdrawal request of 50,000 INR has been stuck as pending with Parimatch for 9 months (Ticket ID #43039476).

I have completed full KYC verification and provided official bank statements showing that these funds were never credited to my bank account. Support agents in live chat acknowledged that the money is stuck in their payment gateway system, but they refuse to manually cancel or reconcile the transaction.

I request Parimatch to resolve this issue by either completing the 50,000 INR bank transfer or crediting the funds back to my gaming account balance immediately.

Dear ASKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: [2000]

- Date & Time: [15th July 2026 8:30 am]

- Transaction ID/Reference Number: [972274120968]

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

< personal information removed >

Parimatch account details

ID 380693880

< full name removed >

I have deposited 499 rs in my parimatch account. But they were not credited to my balance despite the transaction being successful, and me providing proofs and, raising a ticket, and contacting their support team.

Username: < username removed >

Account ID: 539054449

Utr number: 619883264158

Date: 17/07/2026

Time: 10:49 am

I deposited 1500 INR on 31st May in PariMatch through the UPI QR method, but they have not added that money to my ID. It's been more than1½ month, but still there is no response from them. I've tried to reach customer care also, but there is no response from them. I'm sharing Bank statements & screenshots here; please check and get it solved asap.

Transaction date & time: 31st may 2026 at 11:33am

Deposit amount: 1500

Payment made through: CRED app

I hv deposited 7000 in parimatch through Paytm but amount still has not been credited to my gaming account its been a week the transaction shows declined but money has left the account after successful transaction …I have raised a ticket in parimatch and reached out to support but still I didn’t get any conclusion and after waiting for a week I have uploaded screenshot to transaction and bank statement pls look into this issue and solve as soon as possible ..below r the given details of transition and screenshot of payment

Gaming id - < sent to the casino >

Payment option - Paytm

UTR- 618817006612

Time - 9.30pm ist

Date - 7th July 2026

Subject: Formal Complaint Against Parimatch - Unjustified Account Block and Funds Seizure

Account Information:

Username/Account ID< sent to the casino >

Registered Email: < sent to the casino >

Amount in Dispute: [148$ deposit amount 93.5 $]

Statement of Facts:

I am submitting this complaint to resolve a dispute with Parimatch regarding the permanent closure of my account and the subsequent refusal to refund my deposited funds.

Chronology of Events:

[Insert Date]: I deposited [Insert Amount] into my account. I have provided the official deposit receipt as proof of this transaction.

[Insert Date]: I attempted to verify my account. During the process, I encountered a technical error where the system loop/process failed. I have recorded a video screen capture proving that there were no further steps for me to complete, indicating a technical failure on the platform's side.

[Insert Dates]: I contacted customer support multiple times to resolve this verification issue. I spoke with three different agents, each of whom provided conflicting and inconsistent explanations for my account status (e.g.,

Current Status: My account has been permanently blocked. The support team has refused my request for a refund of my deposit, offering no evidence of an actual violation, and has ceased further communication regarding the matter.

Supporting Evidence Provided:

Official Deposit Receipt: Demonstrates my status as a legitimate user who funded their account.

Video Recording: Clearly shows the technical error during the verification process, proving I was unable to proceed due to a platform failure.

Chat Logs: A complete history of my conversations with support agents, highlighting the contradictory explanations provided by the platform.

Requested Resolution:

I am requesting that Parimatch conduct a manual review of my account by a supervisor. I believe the account was flagged due to a technical error, not a violation of terms. If the account is to remain closed, I am requesting a full refund of my deposit amount, as these funds were not associated with any prohibited activity.

I am available to provide any further information required to resolve this matter.

Sincerely,