Complaint #213 Parimatch Casino

Still unable to access my account

By Chintan B.

3 years ago

After keeping patience for 42 days and submitting 54 photos as various proofs to Parimatch, here I am, seeking support from AskGamblers.

I've been using Parimatch for almost a year now and have made decent amount of transactions till recently, which means that my identity has been previously approved of and a also proof that I'm familiar with the entire process. But somehow the last verification process has been such a pain! It has started feeling like they deliberately want to refrain me from having access to my account.

They keep asking for ID proofs and photo again and again after pointing some or the other human error which is not even true! They do not bother at all to read the email content properly and keep asking for same details repeatedly! Seems like they do not care about the time and efforts put by their user, how ironical for a "sports gambling" platform!

I have not only followed the steps for identity verification but have also submitted the proofs for Astropay account transactions as app screenshots and website screenshots multiple times as they kept asking for them. I contacted Astropay cutsomer care as well as Parimatch executives for the same, sent these screenshots to Parimatch too, which seems like too much effort in itself.

Despite sending all the identity proofs, astropay transactions proofs, proof of communication with astropay and other various requests, n-number of times to Parimatch support, here I stand, still unable to access my account!!! It has been extremely frustrating and lengthy process. I do not expect this level of disappointing support from a name like Parimatch, which once was a UFC sponsorer, having 2.5 million active-users.

Please note, my current Parimatch balance is 25,15,026.6 INR which sums about 31,240.8 USD.

Currently there has been no updates from the Parimatch support team since 2 days. Hence, after patiently waiting for more than a month, calmly responding, investing my time, raising my concerns here on AskGamblers, I expect to get access to my account and money that I own, ASAP!

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

ChintanBarchha

• India

3 years ago

What I have to do now? You took 50 days for varification and than took my all money.
Parimatch you steal from me and giving now false excuses.
That was big and huge amount.
Please give me back my money. I need that money please.

@ASKGAMBLERS please check all proofs and help me. They are stealing money. Please help me.

Parimatch Casino

• Representative

3 years ago

Hello!
Unfortunately, your account did not go through the procedure of confirming personal data.

The information in the letter to your email is up to date. During verification, a violation of company rule #83.4 was found

"The betting company reserves the right to invalidate the concluded betting agreement (including those concluded before or after the event), to refuse to fulfill its obligations under such agreement (including refuse to pay the winnings) or return any bet made, if:

It has been determined that:
- one client has several gaming accounts (multiple registrations, multi-accounting), including under a new full name. the betting network does not recommend two or more clients to bet from one IP address (one device, local network);
- one client uses the data of other persons to register new gambling accounts, including their family members;
- betting is made by a group of clients conspiring to bypass the restrictions set by the Betting Network;
- the customer is suspected of using any software that automates the betting process;
- the game account is used for playing arbitrage situations;
- the gaming account is not used for betting and other products offered by the Betting Network;
- there is an abuse of loyalty programs".

For our part, we have sent proof of violation to the ASKGAMBLERS team. Please check your email

AskGamblers

• Support Team

3 years ago

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 197 / 273

Avg. Amount $2,835

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

Resolved

₹50,000

Deposit not added to my account

My deposit of 16,800 INR is missing, and support is ignoring me. I have the UTR transaction ID and bank receipt proving the funds left my account and also I have shared all the details with parimatch support and they have raised a support ticket but it never assigned by anyone ticket id #107980985 kindly help in resolving this please

32h left

₹16,800

Deposit of 5000 is not credited to account

I have made a deposit of 5000 and the money has not been credited to my account. I tried to get in touch with live agent of parimatch but there was no option to do so and I submitted a ticket which is still in submitted status and not been picked up for review. I am attaching the payment screenshot for reference. Please help me with this issue. My gaming id is 171814372

67h left

₹5,000

50000 INR withdrawals not received

Player ID is 448973095

In Parimatch, I created a withdrawal ticket on my own. Because customer service sent repeated answers, I created 2 tickets for my withdrawal issues.

Withdrawal amounts are 30000,20400.

They haven't given my withdrawal amounts in my SBI bank account yet.

At the beginning, I think they were facing some issues, but after some time, when I did not receive the withdrawal, I created tickets.

I mentioned my player ID above.

Please check what the issue is going on.

41h left

₹50,400

Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

31h left

₹6,153

Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

87h left

₹10,001

Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

Resolved

₹7,500

Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

Unresolved

₹24,400

Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

78h left

₹24,000

Withdrawal not received multiple follow up with customer service

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

Resolved

₹30,000