Complaint #75 Parimatch Casino

Second deposit bonus spins not issued

By Matthew S.

4 years ago

Hi so I claimed the second deposit bonus which was 150 free spins, 30 straight away, then 30 more every 24 hours after deposit. (So they say). I recieved the first two sets of 30 free spins, but never recieved any more after that. I contacted the support team via chat when the 3rd set didn’t go in, I was told to be patient and they would add them for me within 6hours, that was two days ago. I still havnt recieved any more free spins at all. By now I should have recieved all 150, yet I only got 60. I have been going back wards and forwards constantly with the chat support team and sent many emails asking them to kindly add my free spins, they have told me they need to get more info before they can decide if they’re gunna issue the spins, and they’ve also said for the past two days that I’ll ‘get an email tomorrow’, well tomorrow has been and gone and I still didn’t recieve any emails. I don’t understand what there is to decide, I made the deposit and claimed the bonus, I should just recieve the free spins. The chat team are very frustrating, they make you wait in the chat for 20-30 minutes at a time before they reply, just to tell me they can’t add the free spins and I’ll recieve an email tomorrow. It’s absolutely ridiculous and iv had enough of it. I will send through copies of the emails and chats iv had with them, plus screen shots of the second deposit bonus history, showing I only recieved 60 out of 150 free spins.

Disputed Casino Parimatch Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Mattysax139,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

4 years ago

Hello!
We extend our sincerest apologies for the bad experience you had with our service.
After checking the information on your account, we see that, that the free spins were not credited to you immediately, since you had not won back the previous 30 spins within 23 hours.
But we have manually credited all missing spins for this bonus to your account on 28-29 June.

AskGamblers

• Support Team

4 years ago

Dear Parimatch Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

4 years ago

Hello!
Please tell your Parimatch ID and we'll look into this matter.

Parimatch Casino Complaint Stats

Resolved 194 / 269

Avg. Amount $2,873

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

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Deposit not added to my account

My deposit of 16,800 INR is missing, and support is ignoring me. I have the UTR transaction ID and bank receipt proving the funds left my account and also I have shared all the details with parimatch support and they have raised a support ticket but it never assigned by anyone ticket id #107980985 kindly help in resolving this please

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Deposit of 5000 is not credited to account

I have made a deposit of 5000 and the money has not been credited to my account. I tried to get in touch with live agent of parimatch but there was no option to do so and I submitted a ticket which is still in submitted status and not been picked up for review. I am attaching the payment screenshot for reference. Please help me with this issue. My gaming id is 171814372

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50000 INR withdrawals not received

Player ID is 448973095

In Parimatch, I created a withdrawal ticket on my own. Because customer service sent repeated answers, I created 2 tickets for my withdrawal issues.

Withdrawal amounts are 30000,20400.

They haven't given my withdrawal amounts in my SBI bank account yet.

At the beginning, I think they were facing some issues, but after some time, when I did not receive the withdrawal, I created tickets.

I mentioned my player ID above.

Please check what the issue is going on.

63h left

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Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

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Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

62h left

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Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

Resolved

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Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

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Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

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Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

14h left

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