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Parimatch Casino - Repeated and delayed verification

RESOLVED
Complaint Info
Disputed casino Parimatch Casino
Reason Verification issues
Amount ₹ 35000
Posted on September 20, 2021

Hello sir,

I have an account on parimatch. I was asked to verify my account by submitting my photo with adhar card and adhar card's front and back. I have uploaded those pics and it got verified within no time on 7 sept2021.

Then after few days when I won afew (not big) amount, they applied limit on my account. That was also ok for at that point of time. I have mailed them to increase the max stake limit but I haven't got any response. Then on 15 sept 2021 when I won 35000 after deposit of total 20000 on that day they just locked to withdraw and set my max stake limit to zero. When I contacted to customer care they said verification is needed and asked to email my photos and adhar. I have emailed them on 15 sept at 1 am approx itself. As they use to say through term and condition and even in frequent asked questions that verification takes no longer than 24 hours but today is 18th sep2021 and still I haven't got any updates on verification. I have messaged customer care alots of time but they only says to keep patients and wait. They don't give any time. I have even messaged them on twitter telegram whatsapp and asked about verification through email also. But non could give any satisfactory response. I am really worried of my money. Please help

Posted on September 20, 2021

Hello!

The timing of the verification of the game account is set individually for each game account (according to rule 84 of our company), depending on the relevance and quality of the data provided. The administration of the company will notify you about the results in a reply letter.

You can also write us your Parimatch ID - we will inform you about the status of the request.

Posted on September 22, 2021

Hello parimatch

I think atleast you should not talk about term and condition. Thank you askgamblers, just now I got an email of successful verification. But there is no use of this successfully verification because I cannot withdraw and even I cannot bet. My max stake limit is Zero. I could only laugh on parimatch. This betting site is worst if you compare it with any other site. I have experienced it.

Posted on September 24, 2021

Hello!
If the check of the game account has been completed, you still have funds on the balance and you cannot make a withdrawal - please let us know your game account number so that we can check what the situation is on it.

AskGamblers
Posted on September 28, 2021

Dear @ne9555,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino Complaints

  • 22 of 25 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,311 USD avg amount

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