Complaint #613 Parimatch Casino

Pending Deposit Rs 1999 Ticket ID 67245323

By mtk541

2 months ago

Respected AskGamblers and PariMatch Casino Team,
I am writing to enquire about my pending deposit of Rs. 1999 on PariMatch Casino.
The details of the transaction are:
UTR: 162930289776
Time of payment: 4:29PM IST
Date of Payment: 15th January 2026

I have raised this with the PariMatch support team and they haven’t been able to resolve the issue. Infact, I have also raised this via a ticket too but the ticket states I have to upload my bank Statement. The only problem is that the ticket does not provide for a method for me to provide the bank statement. I have on multiple occasions sent the team my bank statement via email and via live support stating that I am not able to upload it on the ticket directly. Kindly, look into this matter. I have attached the relevant email threads, ticket screenshot, and the payment screenshot as well. I am only receiving automated responses from the PariMatch team and hence request for official support.

I humble request the AskGamblers team to help me secure my deposit as this is a large sum of money and the PariMatch team has been unable to provide a satisfactory resolution to this.

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹1999

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

mtk541

2 months ago

Greetings,
I acknowledge that the money has been recieved. Similarly to this situation, i have an additional deposit issue regarding a transaction made on February 14th at 5:18AM ist.
The relevant screenshots are here and the parimatch team already has my bank statement as shared. I request them to resolve that as well at the earliest.
The relevant utr is: 051829226598
Ticket id raised, but not resolved satisfactorily as there was no reason given: #76623992

AskGamblers

• Support Team

2 months ago

Dear @mtk541,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

2 months ago

Greetings,

We would like to inform you that your deposit of 1,999 INR has been successfully credited to your gaming account on 3rd April.

Kindly log in to your account to verify your balance.

Parimatch Casino Complaint Stats

Resolved 201 / 277

Avg. Amount $2,796

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal not credited from months

Player id 225558037

I am writing to file a formal grievance regarding a severe delay in processing my funds and a complete lack of adequate customer support. Despite following all standard operational guidelines on your platform, my funds have not been credited, and my subsequent attempts to resolve this via your ticketing system have been ignored. I demand that the amount of 28,330 INR be immediately processed and credited to my bank account.

I made a withdrawal of 28330 INR. After 1 week, I have raised a complaint by raising a ticket but until now the ticket is unresolved.

It's really pathetic service and frustrating to handle.

Since I am waiting, waiting, waiting, there is not a single update.

95h left

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Deposit amount of 500 not credited in account

I have deposited 500 rs in my parimatch account. But they were not credited in my balance Despite the transactiom being successful and me providing proofs and raising a ticket.

Username: < sent to the casino >

Account id : < sent to the casino >

Utr number : 616745281409

Date : 16/06/2026

Time : 9:33 pm

Transaction id: 1304574537

24h left

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Withdrawal Blocked player id 270625942

I want to complaint against parimatch as I have deposited amount 1.8 lakh rupees that is my hard earned money. When I just win something around 20k rupee. And withdrawal some amount. They just blocked my account. This was my hard earned money. And i am very frustrated now. Crying each day. When I contacted there support team. They told me to share the required documents on there mail. I have shared all of them. But since then more than 7 days has been passed. They are not responding. Each time they are saying we are reviewing. And i also contacted to there support team on website. They also saying we are working on this. But the truth is they are not doing anything. And who is suffering is just me and my family. Because that is my hard earned money. I request ask gambler to please intervene on this and help me out to get my money back. My player id is 270625942. And i am attaching all of the transcripts that I have with them with their customer support. Please help me.

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Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

Resolved

₹50,000

Deposit not added to my account

My deposit of 16,800 INR is missing, and support is ignoring me. I have the UTR transaction ID and bank receipt proving the funds left my account and also I have shared all the details with parimatch support and they have raised a support ticket but it never assigned by anyone ticket id #107980985 kindly help in resolving this please

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Deposit of 5000 is not credited to account

I have made a deposit of 5000 and the money has not been credited to my account. I tried to get in touch with live agent of parimatch but there was no option to do so and I submitted a ticket which is still in submitted status and not been picked up for review. I am attaching the payment screenshot for reference. Please help me with this issue. My gaming id is 171814372

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50000 INR withdrawals not received

Player ID is 448973095

In Parimatch, I created a withdrawal ticket on my own. Because customer service sent repeated answers, I created 2 tickets for my withdrawal issues.

Withdrawal amounts are 30000,20400.

They haven't given my withdrawal amounts in my SBI bank account yet.

At the beginning, I think they were facing some issues, but after some time, when I did not receive the withdrawal, I created tickets.

I mentioned my player ID above.

Please check what the issue is going on.

Resolved

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Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

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Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

94h left

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Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

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