Complaint #600 Parimatch Casino

Parimatch Withdrawal Delayed

By LUCIDITY

2 months ago

"I requested a withdrawal of ₹17,000 from my Parimatch account on 17 September 2025 via Bank Transfer. The amount was deducted from my balance, and Parimatch issued a Payment Execution Confirmation marked 'Payment Completed' with details: Beneficiary Name - < full name removed >, Account Number - < bank number removed > (my Saraswat Co-operative Bank account), IFSC - SRCB00000386, UTR/Ref No - UTIBN62025091765324994, Transaction ID - P06622152473258588, Completed Date - 2025-09-17 13:10:40.However, my bank (Saraswat Co-operative Bank, Mumbai) confirmed the transfer was attempted but rejected and returned to the sender due to beneficiary name mismatch (possible minor variation in records) and/or invalid/flagged details. No funds were credited to my account. This occurred over 6 months ago (as of March 2026). Despite multiple contacts via live chat and email (including a formal complaint to support.my@parimatch.com on March 14, 2026 invoking their Player Complaints Policy Section 7 rights), there has been no reversal to my wallet, no confirmation of returned funds, and only deflective/templated responses or no replies. The funds bounced back to Parimatch/their processor automatically per RBI rules. I demand reversal of the full ₹17,000 to my Parimatch wallet with no deductions. Attachments include: Parimatch withdrawal screenshot, Payment Execution Confirmation, bank rejection confirmation from branch visit, and email correspondence.I have exhausted internal support options and followed Parimatch's complaints policy. Please mediate for resolution."

ACCOUNT NUMBER 196500612

< personal information removed >

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹17000

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

LUCIDITY

2 months ago

I can confirm that the withdrawal was received. Case Resolved.

Parimatch Casino

• Representative

2 months ago

Greetings,

We would like to inform you that your withdrawal request was canceled, and the funds have been returned to your gaming account’s main balance.

At this point, the case has been resolved from our side.

Kindly log in to your account to verify the updated balance. If you have any further questions, please feel free to contact us.

LUCIDITY

2 months ago

I have attached the email from my bank manager again stating that the funds were returned due to a name mismatch done by Parimatch. i still haven't received my withdrawal, its been 6 months and I have constantly attached my bank statement proving the withdrawal was never credited. Kindly look into it asap.

Parimatch Casino Complaint Stats

Resolved 192 / 266

Avg. Amount $2,904

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

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Ticket id linked to my withdrawals

#106631751.

#106633658

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I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

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player id 412063968

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Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

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I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

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I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

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I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

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The txn address was -
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