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Parimatch sports verification still not processed


2 years ago

I started the verification process by contacting the Parimatch support by mail regarding withdrawl getting declined for no reason. (Date Aug5)

They asked for me to verify my details (Aug 5, 7:31 PM)

I replied with an Aadhar Selfie, and screenshots of AstroPay transactions in a PDF format as I used astropay for withdrawal and deposit.

AstroPay doesn't have an option for statement creation. (Aug 5, 9:36 PM)

They replied on Aug 7 Stating that the request was accepted, etc

Then on Aug 8, they asked me again for a bank statement or wallet statement

So to add on I submitted my bank statement for the last 30 days ( Aug 8, 3:02 PM)

Aug 9 1:25 AM They replied " We are waiting for you to provide us with what we had requested for so we can assist you further.

We apologize for the delay and inconvenience caused.

We appreciate you giving us the opportunity to help out, we are here if you ever need us again! Enjoy betting with Parimatch, have a wonderful day!

" Even tho I had already sent them the details.

Then I resent the documents on Aug 9 1:30 am

This time I sent both the bank statement and the astropay statement.

Then on Aug 9 7:35 PM They said the exact same thing as they said earlier.

Then on the same day, I sent the bank statement again

Today Aug 10 they are saying to submit everything again

They have made this a loop.

(I am not able to attach the pdf of the mail communication history)

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
please close the complaint.
they didnt verify my account but gave me my money back.
User name

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 254 / 332
Avg. Amount $2,324
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaints

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