Complaint #297 Parimatch Casino

Parimatch doesn't wnt to block me and asking me to wait 90 days

By Ironleg

2 years ago

Message on forum

Hi, I have an account in Parimatch. I initially requested a 2-year self-exclusion, but later unblocked it after a few months. I made a mistake by unblocking my account, so I've decided to block it permanently to curb my gambling urge. However, Parimatch is not willing to do that and is asking me to wait for 90 days. I can't understand why they have such a long period for deleting my account. Please help me delete my account permanently.

Disputed Casino Parimatch Casino

Reason Other

Discussion

AskGamblers

• Support Team

8 months ago

Dear Parimatch Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

8 months ago

Dear AskGamblers Team,

This complaint has been resolved. The user’s account was blocked in accordance with our internal policies.
All supporting evidence is attached below.

Parimatch Casino

• Representative

8 months ago

Hello AskGamblers Team,

Thank you for the information provided. We have taken your case into review and will return with an update and resolution shortly.

AskGamblers

• Support Team

8 months ago

Dear Parimatch Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 193 / 267

Avg. Amount $2,893

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

85h left

₹6,153

Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

61h left

₹10,001

Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

Resolved

₹7,500

Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

95h left

₹24,400

Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

95h left

₹24,000

Withdrawal not received multiple follow up with customer service

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

85h left

₹30,000

Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank

I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.

38h left

₹6,499

Withdrawal amount 33900 is not received

My withdrawal of ₹33,900 was marked as completed by Parimatch approximately 3 days ago. Support informed me that withdrawals via IMPS normally take around 24 hours, but the funds have still not reached my bank account.

I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

Resolved

₹33,900

Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

45h left

₹8,000

Made a deposit of 1355 USDT but website denies it

Made a cryptodeposit of 1337 USDT to Parimatch website.

The address network everything is correct even the payment made shows success at block chain but website denies straightaway.

It was my last bit of money
The txn address was -
The deposit address which i got from site was - 0xf12d388bd007f142a8d638b506f9fbc0488c9f26
The txn id - 0x2f037d0c153a92c6e7759514b0b07e8df64ab87881e3465c0d59163d86bf5687
I have attached ss of my binance through which payment was made and block chain which shows success.
Any further proof require will be submitted

Resolved