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On 8th March 2025 the amount was deducted from my bank account but not credited to my Parimatch account


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By Meena
1 year ago

Subject: Deposit Issue - Amount Deducted but Not Credited


Dear Parimatch Support Team,


I am writing to report an issue with my recent deposit. On 8th March 2025, I attempted to deposit ₹15,000 into my Parimatch account using UPI. The amount was deducted from my bank account, but the deposit was not successful and the amount was not credited to my Parimatch account.


Transaction Details:


- UTR No: 828254485628

- Date: 8th March 2025

- Amount: ₹15,000

- Mode: UPI

- User ID/Player ID: 964848612


I would appreciate it if you could look into this matter urgently and assist me in resolving this issue.


Thank you for your prompt attention to this matter.


Sincerely,

Meena Singh

Disputed Casino Parimatch Casino
Amount ₹15000

Discussion

User name

Dear @Meena,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear AskGamblers Team,

We would like to confirm that the complaint has been resolved successfully.
All necessary actions have been completed on our side, and no further issues remain.

Best regards,
Parimatch Support Team
User name

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 233 / 308
Avg. Amount $2,486
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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