Complaint #473 Parimatch Casino

Not Processing Withdrawal of 2000 INR for Over 27 Days

By EarickLimbu

11 months ago

Dear AskGamblers Team,

I am writing to file a complaint against Parimatch Casino regarding a pending withdrawal of ₹2000 INR, which has not been processed even after 27 days.

Here are the full details:

• Parimatch Game ID: 118164550

• Withdrawal Ticket ID: 11838117

• Withdrawal Date: 29th May 2025

• Amount: ₹2000 INR

• KYC Status: Verified

• Country: India

I requested the withdrawal on 29th May, and despite multiple contacts with Parimatch support via live chat and email, the withdrawal remains unprocessed. My KYC is fully verified, and there are no restrictions on my account.

Each time I contacted their support, I was only told to wait, with no progress or clear timeframe for when the funds will be released. This lack of transparency and delay is unacceptable.

I am requesting AskGamblers’ assistance in resolving this issue and ensuring that Parimatch releases my ₹2000 withdrawal promptly.

Attached are relevant screenshots, including my withdrawal request, support conversations, and any proof needed.

Thank you for your support.

Sincerely,

9800073637

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ₹2000

Discussion

AskGamblers

• Support Team

6 months ago

Dear @EarickLimbu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

6 months ago

Dear AskGamblers Team,

We would like to inform you that this complaint has been fully resolved on our side. All necessary actions have been completed in accordance with our procedures.
We have attached the supporting evidence below for your review.

Thank you.

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

EarickLimbu

11 months ago

I requested a withdrawal of ₹2000 from my Parimatch account on 29th of May. It has been 27 days, and I still haven’t received my funds. Despite several follow-ups with their support team, I haven’t received any proper resolution — only delays or no replies.

Proof:
I have attached the following:
• Screenshot of my withdrawal request showing the date and amount.
• Screenshot of my conversations with Parimatch support.
• Ticket Id : 11838117
My Bank Statement Attached

All personal/sensitive information has been blurred for security. I am only seeking a fair resolution to this issue.

Please let me know if you need any further documents or details.

Thank you for your help.

Parimatch Casino Complaint Stats

Resolved 192 / 266

Avg. Amount $2,904

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

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Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

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Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

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#106633658

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I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

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player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

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Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

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I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

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I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

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I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

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The txn address was -
The deposit address which i got from site was - 0xf12d388bd007f142a8d638b506f9fbc0488c9f26
The txn id - 0x2f037d0c153a92c6e7759514b0b07e8df64ab87881e3465c0d59163d86bf5687
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Thanks in advance to both parties. I am providing a screenshot below.

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