Casino Complaints

My deposit amount odf 20000 rs not credited


1 year ago
On 1st March,i made a deposit of rs 20000 through upi scanner upi ref no is 867555462504.But amount is not credited in my account.

Attaching my payment screenshot.Iam following this up on a daily basis,always getting response saying it is pending with concern department or billing department but my amount is not refunded so far.

Attaching my payment screenshot and bank statement and email communication.
Disputed Casino Parimatch Casino
Amount ₹20000

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 286 / 370
Avg. Amount $2,342
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 179 out of 227 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino
Deposit is not credited by parimatch

Dear AskGamblers Complaints Team sir/mam,

I am a player of parimatch casino from past more than 1 year

My registered Player ID is 523947990.


On 25 october 2026, I made a deposit of rs 100 inr from my bank account (Account Number: 8054551592). On the platform's transaction history, this transaction is marked as "Failed".

the reund has still not been credited to my bank account. I have been waiting for many days without receiving my money.


I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative haven't heard my voice and stated that in this case please provide us their upi id without xxx . But as per RBI guidelines neither my bank nor 3rd party bank Paytm disclose the upi id by stated that due to RBI policy we can provide you receiver upi id for security reasons. Hence I provide them my bank statement but they deliberately close the chat section.

To support my claim, I have attached the proof in complaint registered with it .

My official bank account statement covering the period from 25 october 2026 up to today, showing that 1000 inr goes to parimatch payment partner kanhiya has occurred.

I have already waited for several days. I strictly request that my pending deposit of rs 1000 INR be credited to my gaming account immediately.


I kindly request the AskGamblers team to intervene and help me get my funds released directly to my gaming account.


Thank you for your assistance.



Player ID: 523947990

Status solved Resolved
₹1,000